Commercial Lines Account Manager

INSURICA, Inc•San Antonio, TX

6d•$65,000 - $80,000

About The Position

The Commercial Account Manager assists clients with service needs and changes to existing accounts, meets service and sales delivery standards, and performs essential functions to achieve agency quality and service standards. The role supports Producers and Account Executives in handling and processing new and renewal commercial business while maintaining high service standards. The position prepares and processes applications, proposals, ratings, binders, invoices, certificates, endorsements, policies, and other account documents; submits applications to appropriate carriers; and follows up on quotations, policies, and outstanding items. It also supports renewals and account changes, checks transactions for accuracy, maintains organized account files, assists with cancellations and account retention, and responds to calls and requests from clients and insurance companies. The role is based in a fast-paced, multitasking office environment with periodic high disruption and changing priorities. Telecommuting opportunities vary by location, department, and business need and are subject to change; managers provide details about any opportunities and scheduling.

Requirements

Property and Casualty license, as required by the State Department of Insurance.
Sound knowledge of rating procedures, coverage, and insurance industry operations to manage, maintain, and write assigned client and prospect lists.
Full knowledge of insurance markets.
Strong PC skills and the ability to use the agency’s management systems effectively.
Ability to work in a fast-paced environment with changing priorities.
Self-motivation and the initiative to prioritize work and be self-directed.
Regular and punctual attendance.
Effective verbal and written communication skills.
Strong interpersonal skills and the ability to interact effectively with colleagues and managers at all levels.
Ability to promote and maintain a team environment and find accommodating solutions for customers, companies, and the Agency.
Ability to adhere to company policies and procedures and maintain strict confidentiality.

Nice To Haves

2–4 years of previous account management experience preferred.
Bachelor’s degree preferred.
CPCU or CIC designations preferred.

Responsibilities

Accurately complete applications for new and renewal business upon receipt of applications or renewal instructions.
Prepare proposals and applications in coordination with Producers, submit them to eligible and appropriate carriers, and obtain client signatures when requested.
Follow up to ensure timely receipt of quotations and policies.
Perform ratings needed for policy quotation or issuance using carrier websites or rating programs, and calculate premiums when a company-rating program is available.
Issue premium-bearing binders and invoices and resolve carrier accounting discrepancies.
Prepare proposals, binders, certificates, account summaries, endorsements, policies, lost policy releases, and account balance status when requested.
Ensure items are delivered or mailed to clients and initiate correspondence with companies and clients.
Maintain follow-up and suspense files for outstanding orders, correspondence, audits, reports, reporting-form coverage, and overdue items; maintain an expiration control log.
Request renewals, endorsements, and other needed data from companies and insureds.
Seek assistance from Producers and Account Executives when necessary to issue coverage efficiently and bind coverage within agency underwriting authority.
Check new and renewal policies, endorsements, audits, and cancellations for accuracy in rating, typing, coverage, and signatures; enter transactions to generate billing invoices and quality customer products.
Maintain orderly, up-to-date files.
Determine reasons for cancellation requests, take action to retain accounts, notify Producers according to agency standards, and process and follow up on cancellation requests with carriers.
Receive client and company phone calls, respond to requests, or refer them to the Producer or Account Executive.
Refer current and prospective clients to the Employee Benefits or Personal Insurance Department, or to a Commercial Producer, for solicitation of those lines of business.
Participate in seminars and training to maintain required licenses and develop knowledge and skills.
Meet with company representatives to review carrier appetite, underwriting guidelines, and related updates.
Review activities involving the public, customers, and companies to avoid potential errors and omissions issues.
Perform other duties as assigned to support essential functions and business needs.