Commercial Lines Account Manager

Hub International Insurance•Coral Gables, FL

12d

About The Position

The Account Manager manages an assigned book of commercial lines accounts and supports clients and Account Executives in obtaining, maintaining, and servicing coverage. The role is responsible for meeting client needs, overseeing account servicing, and maintaining client satisfaction. Duties include preparing renewal submissions and client proposals, obtaining and comparing market quotes, processing policy endorsements, generating proof of insurance, retrieving policy documents, handling cancellations and insurer inquiries, processing final audits, monitoring pre-renewal work, and drafting close-out letters.

Requirements

Valid Florida 2-20 license.
At least 2 years of experience in insurance client support.
Excellent customer service and a good work ethic.
Strong technical knowledge of coverage across commercial lines insurance.
Knowledge of commercial lines insurance and products.
Ability to work independently and assist team members.
Ability to maintain a professional attitude under pressure.
Strong sense of accountability.
Strong knowledge of Microsoft Word, Outlook, and Excel.

Nice To Haves

Knowledge of the EPIC system.

Responsibilities

Prepare renewal submissions, submit them to markets, compare quotes, and present suitable options to clients.
Prepare client renewals, including proposals and presentations.
Process endorsements across insurance lines, including changes to vehicles, drivers, mailing addresses, contact information, and premise addresses.
Generate proof of insurance for insureds, mortgagees, and lessors.
Retrieve policy documentation from insurance portals.
Handle cancellations.
Answer insurer inquiries and address concerns.
Process final audits.
Monitor the pre-renewal process, including loss-run requests.
Draft and send close-out letters.
Support client decision-makers and day-to-day technical client representatives.
Oversee account servicing and client satisfaction.
Support Account Executives and clients in obtaining, maintaining, and servicing commercial lines accounts.

Benefits

Competitive salaries and benefits.
Medical, dental, and vision insurance, plus voluntary insurance options.
Health Savings Account funding.
401(k) matching program.
Company-paid life and short-term disability plans.
Supplemental life and long-term disability options.
Comprehensive wellness program.
Generous paid time off, including vacation, holidays, sick time, and personal time.
Paid parental leave.
Structured training, licensing support, and ongoing development opportunities.
Employee engagement events and community involvement through HUB Gives.
Career growth opportunities.