Commercial Lending Servicing Specialist - Loan Trade Support

Wells Fargo•Charlotte, NC

3d•Hybrid

About The Position

Wells Fargo is hiring a Commercial Lending Servicing Specialist for its Loan Trade Support team in the Corporate Investment Banking Lending Operations division. The role supports the CRE & Syndicated Lending Operations Servicing team by processing agent notices, including advances, payments, repricing, fee applications, and maintenance activities. The position provides servicing for low- to moderately complex commercial products, supports customer-focused needs, and ensures compliance with bank policies, procedures, and regulatory requirements. The role is based at the posted Charlotte, North Carolina location and requires working in the office at least three days per week, from 8:30 a.m. to 5:30 p.m. The position is not eligible for visa sponsorship or transfer.

Requirements

At least 2 years of Commercial Loan Servicing experience, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
Ability to work in the office at the posted location at least three days per week.
Ability to work from 8:30 a.m. to 5:30 p.m.
Ability to directly represent one's own experiences during the recruiting and hiring process.

Nice To Haves

Operations experience with the commercial real estate product.
Commercial loan documentation preparation or review experience.
Familiarity with Loan IQ.
Residential and commercial appraisal experience.
Sound analytical skills and ability to interpret and research loan origination, legal, or real estate documents.
Knowledge and understanding of builder, construction, or renovations lending.
Knowledge and understanding of the Flood Disaster Protection Act (FDPA).
Ability to navigate multiple computer systems and applications and use search tools to find information.
Ability to work effectively in a fast-paced, collaborative environment while managing competing priorities.
Intermediate Microsoft Office skills, including Word, Excel, and Outlook.
Advanced verbal and written communication skills.

Responsibilities

Process agent notices, including advances, payments, repricing, fee applications, and maintenance activities.
Provide servicing activities for low- to moderately complex commercial products.
Coordinate resolution of open customer service issues and interact with internal and external customers.
Provide customer service and conduct loan and regulatory diligence while ensuring compliance with bank policies, procedures, and regulatory requirements.
Evaluate and upload data into systems of record.
Serve as a primary liaison and collaborate with Sales, Legal, Control and Risk, Technology, Operations, and other company teams to progress customer-focused needs.
Review and negotiate basic loan servicing transactions, evaluate risks, devise risk-mitigation strategies, and identify procedural modifications.
Serve as an escalation point for resolving client issues.
Provide guidance and training to peers.
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.
Present recommendations for resolving low- to moderately complex situations and exercise independent judgment.
Follow applicable risk programs and policies, fulfill risk and compliance obligations, and escalate and remediate issues in a timely and effective manner.