Commercial Lending Servicing Specialist - Loan Trade Support

Wells Fargo Bank•Charlotte, NC

2d•Hybrid

About The Position

Wells Fargo is seeking a Commercial Lending Servicing Specialist to join the Loan Trade Support team in its Corporate Investment Banking Lending Operations division. The role supports the CRE & Syndicated Lending Operations Servicing team by processing agent notices, including advances, payments, repricing, fee applications, and maintenance activities. The specialist provides servicing for low- to moderately complex commercial products, resolves customer service issues, supports customer and regulatory diligence, and ensures compliance with bank policies, procedures, and regulatory requirements. The role also evaluates and uploads data into systems of record, coordinates with internal and external customers, reviews and negotiates basic loan servicing transactions, and identifies risks and procedural improvements. The position serves as a client-issue escalation point, provides peer guidance and training, and exercises independent judgment while developing expertise in relevant functions and requirements. The position is based at the posted Charlotte, North Carolina location and requires working in the office at least three days per week, from 8:30 a.m. to 5:30 p.m. The role is not eligible for visa sponsorship or transfer.

Requirements

At least 2 years of Commercial Loan Servicing experience, or equivalent demonstrated through work experience, training, military experience, education.
Ability to work in the office at the posted location at least three days per week.
Ability to work from 8:30 a.m. to 5:30 p.m.

Nice To Haves

Operations experience with commercial real estate products.
Commercial loan documentation preparation or review experience.
Familiarity with Loan IQ.
Residential and commercial appraisal experience.
Sound analytical skills and ability to interpret and research loan origination, legal, or real estate documents.
Knowledge and understanding of builder, construction, or renovations lending.
Knowledge and understanding of the Flood Disaster Protection Act (FDPA).
Ability to navigate multiple computer systems and applications and use search tools to find information.
Ability to work effectively in a fast-paced, collaborative environment while managing competing priorities.
Intermediate Microsoft Office skills, including Word, Excel, and Outlook.
Advanced verbal and written communication skills.

Responsibilities

Provide servicing activities for low- to moderately complex commercial products.
Process agent notices, including advances, payments, repricing, fee applications, and maintenance activities.
Coordinate resolution of open customer service issues and interact with internal and external customers.
Provide customer service and loan and regulatory diligence, ensuring compliance with bank policies, procedures, and regulatory requirements.
Evaluate and upload data into systems of record.
Serve as a primary liaison and collaborate with Sales, Legal, Control and Risk, Technology, Operations, and other company teams to address customer-focused needs.
Review and negotiate basic loan servicing transactions, evaluate risks, develop mitigation strategies, and identify procedural modifications.
Serve as an escalation point for resolving client issues.
Provide guidance and training to peers.
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.
Present recommendations for resolving low- to moderately complex situations and exercise independent judgment while developing expertise in the function, policies, procedures, and compliance requirements.
Work in the office at the posted location at least three days per week and work from 8:30 a.m. to 5:30 p.m.