Commercial Landscape Account Manager

Davey Tree Expert•North Royalton, OH

23h•Onsite

About The Position

The CLS Account Manager is responsible for managing client relationships by monitoring daily operations activities and contract specifications to exceed client expectations. This role involves developing referral networks, building relationships, conducting site walk-throughs, creating proposals, and pursuing the collection of accounts receivable. This position is a year-round position and will include a snow portfolio.

Requirements

High school diploma or equivalent.
One to two years of related industry experience and/or training.
Proficient in Microsoft Office and other computer or software programs necessary to complete job duties.
Driver’s license.
Ability to acquire applicator licenses as necessary per state requirements.
Ability to complete required safety courses upon hire.
Ability to operate power equipment.

Responsibilities

Manage and monitor daily operations and assigned book of business to ensure client expectations and contract specifications are met.
Develop and implement strategies to achieve new contracts, contract enhancements, and renewal sales goals.
Build and maintain a network of referral business through relationships with subcontractors, vendors, allied trades, and other associates.
Monitor actual performance versus budget, develop strategies to address deviations, and review them with the management team.
Ensure client satisfaction through outstanding service and by understanding and exceeding their expectations.
Identify, estimate, and propose problem-solving and site enhancement opportunities for clients.
Conduct property walk-throughs with team supervisors to suggest efficiency and quality improvements.
Assist in the recruitment, training, and development of employees while promoting innovation, professionalism, and teamwork.
Assign teams and equipment for maximum productivity and monitor equipment maintenance schedules.
Pursue professional development in the horticultural industry and stay current on industry events and trends.
Snow removal duties, including but not limited to: plowing, shoveling, salting. Position will be scheduled, or on-call for snow events.

Benefits

Industry-leading training
Technology
Group health plans
Short-term and long-term disability insurance
Life insurance
Paid parental leave
401k with up to a 4% company match
Employee Stock Purchase Plan: Opportunity to buy company stock at a 15% discount
Holidays and paid time off
Payroll savings plan
Charitable matching gift program
Employee referral bonus program
Employee Educational Scholarship
Davey Family Scholarship
20% discount on all Davey services
Cell phone discounts
Vehicle purchase discount program