Commercial Kitchen Service Technician

Smart Care Equipment Solutions • USA-Remote Worker-Rhode Island, RI

2d

About The Position

As a Commercial Kitchen Service Technician, you will become a trusted advisor to customers by delivering solutions that help predict and prevent kitchen equipment failures. You will serve restaurants, hotels, hospitals, and other commercial customers, providing service for commercial cooking, refrigeration, ware-washing, and specialty food service equipment. The role includes troubleshooting, diagnosing, repairing, and installing equipment and parts; communicating with manufacturers and technical support; promoting relevant services; and completing service documentation and inventory tasks. Technicians are expected to follow safe work practices, maintain their service vehicle and tools, and meet company productivity standards.

The position provides on-the-job training, on-demand technical support, and ongoing hands-on and classroom training at the National Training Kitchen. Professional CFESA certifications and advancement opportunities, including advanced technician and management positions, are available. A company service vehicle, fuel card, tablet, and cell phone are provided for business use.

Requirements

• High school diploma or equivalent.
• At least 1 year of technical experience in refrigeration, appliance repair, kitchen equipment, HVAC, or relevant military service.
• Valid state-issued Real ID driver's license and acceptable motor vehicle record.
• Willingness and ability to participate in an emergency on-call rotation that includes nights and weekends.
• Availability for occasional overnight travel as assigned.
• Ability to frequently kneel, bend, squat, push, pull, and reach, and occasionally lift and carry up to 70 pounds.
• Ability to work with moving mechanical parts, pressurized steam equipment, open flames, heated surfaces, liquids, and risk of electrical shock in damp, humid, or freezing conditions.
• Ability to work on ladders, roofs, and other high places.

Nice To Haves

• Relevant technical training, licenses, and/or certifications, such as EPA or CFESA.
• Commercial refrigeration and/or commercial cooking equipment repair experience.
• Self-motivation and a proven ability to prioritize and work independently with minimal direct supervision.

Responsibilities

• Partner with restaurant and hospitality managers to offer comprehensive service solutions for commercial cooking, refrigeration, ware-washing, and other specialty food service equipment.
• Troubleshoot, diagnose, and repair commercial kitchen equipment.
• Communicate with manufacturers as needed to support diagnoses and parts identification.
• Consult with the Technical Assistance Group for technical support while onsite.
• Install customer-ordered parts in a timely and professional manner and in accordance with company policy.
• Promote and recommend other Smart Care services to customers when appropriate.
• Produce accurate and timely administrative documents, including work orders, time reports, receipts, and truck stock inventory.
• Follow safe work practices and accident prevention procedures.
• Maintain a neat and orderly service vehicle and accurate parts and tool inventories.
• Maintain productivity levels in accordance with company standards.
• Participate in the emergency on-call rotation, including nights and weekends.
• Travel overnight occasionally as assigned.

Benefits

• On-the-job training and on-demand technical support.
• Ongoing formal hands-on and classroom training at the National Training Kitchen.
• Professional CFESA certifications with potential for advancement.
• Company service vehicle, fuel card, tablet, and cell phone for business use.
• Market-leading benefits program including 401(k) and paid time off.
• Growth opportunities, including advanced technician and management positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED