Commercial Kitchen Equipment (CKE) Regional Service Manager

Nextech • Austin, TX

21d

About The Position

Nextech is seeking a Commercial Kitchen Equipment Regional Service Manager to lead operations across multiple territories in its growing Commercial Kitchen Equipment division. The role combines team leadership, operational and financial accountability, customer service, and service-partner management. The manager leads and develops administrative and dispatch teams, supports technicians and other managers, and drives consistent service standards and operational practices across branches. The position also manages service agreements, regional accounts, escalations, costs, warranty and COD accounts, and customer satisfaction.

Requirements

• At least 5 years of field technical or equivalent business experience.
• At least 5 years of HVAC or related service industry experience.
• At least 1 year of Food Service Equipment experience.
• Proven leadership experience and a track record of driving operational and financial results.
• Experience coaching and developing teams through active, hands-on leadership.
• Strong operational and technical knowledge to support technicians and customers.
• Ability to manage financial performance, labor, and material costs.
• Exceptional written and verbal communication skills, including effective communication in spoken and written English.
• Proficiency in Microsoft Office and Excel.
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
• High sense of urgency, problem-solving ability, and a results-driven mindset.
• Professionalism, discretion, and ability to build strong client relationships.
• Ability to work in an office environment; operate a computer and office equipment for extended periods up to 8 hours; and alternate between sitting and standing.
• Willingness and ability to travel up to 25 percent.

Nice To Haves

• Associate’s or Bachelor’s degree.
• Project Management or Capital Project Management experience.

Responsibilities

• Lead, recruit, and develop administrative teams and dispatch staff to build a high-performance regional operation.
• Train and mentor hot-side and non-mechanical dispatchers and support teams.
• Oversee multi-territory coordination of Commercial Kitchen Equipment technicians.
• Drive best practices across branches and share operational insights across the CKE division.
• Manage Key Authorized Service Agent relationships and ensure service expectations and standards are met.
• Serve as the primary liaison for FSE-specific ASA partnerships and regional accounts.
• Ensure Service Level Agreements are understood and followed, including authorizations, project coordination, RMA follow-up, and emergency response.
• Manage labor and material costs and maintain bottom-line accountability for assigned divisions.
• Oversee warranty one-offs and COD accounts to support timely payment and financial accuracy.
• Resolve callbacks and complex service challenges as an escalation point.
• Support ASM development and coach technicians through hands-on leadership.
• Conduct performance evaluations and annual reviews in collaboration with senior leadership.
• Review operational reports, communicate insights, and maintain a weekly activity schedule.
• Ensure efficient scheduling and system compliance across dispatch operations.
• Represent Nextech professionally in customer interactions and promote the company’s reputation.
• Deliver high levels of customer satisfaction and operational excellence.
• Communicate job-related information clearly and accurately, follow work instructions and safety procedures, and complete required documentation.

Benefits

• Paid initial and ongoing training.
• Educational reimbursement.
• Health insurance options, including a free employee-only plan.
• Dental and vision coverage after the first 30 days.
• Supplemental accident, critical illness, disability, and life insurance options.
• Free life insurance coverage equal to annualized pay.
• 401(k) retirement plan.
• Seven paid holidays and paid time off.
• Discounts on travel, auto, food, and other items.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed