Commercial Inside Sales Leader 1

Softchoice•Vancouver, BC

8d•Remote

About The Position

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people. We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.

Requirements

2+ years of sales experience required with a re-seller, vendor or distributor
Call center (inside sales) experience required
1-2 years in a leadership role
Knowledge of both software licensing and hardware products
Enthusiastic learning ability with a proven track record of meeting and exceeding sales targets
Outstanding communication and presentation skills
Proficient knowledge of MS Office

Nice To Haves

Outbound sales experience an asset

Responsibilities

Be responsible for increasing Softchoice revenue and managing FM by managing an award winning team of phone-based Sales Representatives.
Focus is to drive hardware, software and services business by helping the team position Softchoice's unique value proposition to potential and existing customers.
Develop and execute against a strong daily/weekly/monthly management process
Performance management through joint calls, face-to-face coaching, sales strategies, and when necessary, formal performance improvement planning - either directly or through Supervisors
Maintain an outstanding level of customer service through hiring, coaching and developing a world-class team of phone-based Sales Representatives
Act as a go-to on escalations for internal and external customers to continually improve customer experience
Work closely with field-based Sales teams on strategy, customer touch (frequency), sales gap closure
Work with Marketing and Training departments to develop and execute against Sales Representative engagement and development programs
Work with management team on developing sales plans on a yearly basis
Stay updated on product and industry knowledge and act as an expert for direct reports
Tightly manage a 30-, 60- and 90-day forecast and pipeline
Analyze reports and KPI’s to identify business trends