Commercial Inside Sales Representative
About The Position
The CSC Inside Sales Representative is pivotal in delivering exceptional customer service through inbound calls, ensuring efficient processing of all customer orders. Utilizing the company's reporting tools, the CSC Inside Sales Rep proactively initiates outbound contacts to schedule appointments for the Commercial Account Executive (CAE), thereby supporting the acquisition of new business opportunities. Additionally, the role involves cultivating relationships with existing customers to generate sales orders. As directed by the Commercial Service Center Manager, the Inside Sales Rep may also undertake supplementary tasks to support overall operational efficiency.
Requirements
- Proficient in using computer systems and software.
- Ability to comprehend and apply Federal, State, and Local codes relevant to the industry.
Nice To Haves
- Previous sales and customer service experience is preferred but not mandatory.
- Capable of maintaining professional interactions with customers, corporate staff, and CSC team members.
- Responsive to customer inquiries and proactive in maintaining ongoing communication.
- Familiarity with the swimming pool industry is beneficial but not essential.
- Retail or operations experience is a plus but not required.
Responsibilities
- Conduct a minimum of 10 outbound customer phone contacts daily to foster relationships and identify sales opportunities.
- Answer incoming calls promptly, aiming to respond within two (2) rings.
- Ensure swift and accurate processing of all customer orders including in-store, remote and on-line.
- Collaborate actively to meet sales and profitability targets set for the CSC, CAEs, and the market.
- Provide precise and knowledgeable responses to customer inquiries.
- Support on-time deliveries through proper merchandise prep through product picking and invoice execution.
- Participate in monthly safety and compliance meetings.
- Demonstrate a thorough understanding of company policies and procedures.
- Attain proficiency in all operational aspects of a Commercial Center through comprehensive training.
Benefits
- competitive compensation
- extensive paid training
- comprehensive and flexible suite of benefits package
- 401K with company match
- team member discounts
- rewards for top performers
- career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
