Commercial HVAC Service Manager

ENFRA LLC • Louisville, KY

6h

About The Position

The Service Manager is responsible for field labor, materials, profit and loss, project performance, and safety, and manages field labor, subcontractors, and vendors in collaboration with the Services business unit. The role oversees financial performance and cash position, customer relationships, dispatch and field communications, staffing and development of service teams, technician productivity, service project estimating, quality control, safety and risk management, inventory and tools, and ongoing training. The manager also coordinates service jobs with management, subcontractors, and vendors and participates in developing software and technology tools.

Requirements

• At least 5 years of experience in the service business.
• Organized and self-motivated, with the ability to lead a team of technicians.
• Effective verbal and written communication skills.
• Detail-oriented and willing to handle various ongoing projects in a fast-paced environment.
• Knowledgeable about the industry and the Company's competitors.
• Able to multitask and perform duties outside the scope of work when necessary.
• Working knowledge of Microsoft Word, Excel, and PowerPoint.

Nice To Haves

• Bachelor's degree in a technical or business discipline.

Responsibilities

• Meet or exceed financial expectations, budgets, and goals; monitor pricing and review cost data with the Business Unit Manager.
• Monitor and maintain the business unit's cash position and resolve differences between estimates and actual company costs.
• Build and sustain customer relationships to ensure customer satisfaction.
• Manage dispatch procedures and effective communication with field staff.
• Manage field labor within the business unit, including developing service teams and defining roles and responsibilities.
• Coordinate with the Business Unit Manager on hiring and termination of technicians, performance reviews, salary recommendations, personnel issues, and talent development.
• Work with Field Supervisors to improve technician labor productivity and ensure work quality meets company standards and project requirements.
• Estimate service repair and replacement projects.
• Promote and oversee safety and risk management, including appropriate oversight of notices to proceed, signed contracts, contract change orders, certificates of insurance, and bonds.
• Assist the Field Supervisor with quality control on service jobs.
• Maintain high employee morale and retention.
• Maintain inventory and procure tools for service vehicles.
• Maintain a continuing education program for service field personnel.
• Conduct service orientation for new hires.
• Conduct project kick-off meetings to coordinate small jobs with management.
• Coordinate subcontractors and vendors for service jobs.
• Assist with development of software and technology tools, including estimation and handheld-device tools.
• Participate in staff meetings with the Business Unit Manager to address management issues, training, safety, and productivity improvements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed