Commercial HVAC Regional Service Manager

BGIS • Seattle, WA

5d • $140,000 - $155,000

About The Position

BGIS is seeking a Regional Service Manager for its Northwest region, based in Seattle, Washington, or Portland, Oregon. The manager leads commercial service technicians and oversees service operations to drive operational excellence, client satisfaction, team engagement, and business growth while upholding BGIS’s commitments to innovation, safety, and compliance. The role includes frequent travel within the assigned operating area, up to 25%.

Requirements

• O6A HVAC/Refrigeration specialty license.
• EPA Universal Certification (Section 608).
• Associate degree, equivalent training, or relevant work experience.
• At least 5 years of experience in a similar role, including supervisory or management experience leading a team of technicians.
• In-depth knowledge and skills in commercial HVAC service.
• Proficiency servicing, installing, and troubleshooting commercial HVAC systems; refrigeration systems and ice machines; chillers, cooling towers, and water source heat pumps; and Building Automation or Building Management Systems.
• Strong customer service and communication skills, including influencing, negotiating, and client-facing interactions.
• Ability to work independently and manage time effectively.
• Familiarity with light commercial equipment.
• Strong leadership skills to engage and motivate teams.
• Proactive problem-solving mindset with a focus on continuous improvement.
• Ability to build relationships with internal teams, clients, and vendors.
• Proficiency in Microsoft Office and related computer applications.
• Self-motivation and ability to multitask and manage independently.
• Ability and willingness to travel frequently for meetings and job visits, with travel up to 25% in the assigned operating area.
• Valid driver’s license and access to personal transportation for work-related travel.

Nice To Haves

• Experience with industry software such as ServiceTitan, FastField, or ServiceChannel.
• Certification or additional training in a relevant specialty.

Responsibilities

• Lead, mentor, and develop service technicians, supporting engagement, performance, and retention.
• Oversee hiring, performance evaluations, and compensation recommendations.
• Provide ongoing feedback, coaching, problem-solving support, and guidance to team members.
• Promote compliance with health, safety, and regulatory standards through training, toolbox talks, and incident monitoring.
• Contribute to company-wide initiatives as needed.
• Oversee dispatch, assigning repair tickets and projects to technicians for timely, high-quality completion.
• Schedule and manage preventative maintenance and service tasks.
• Review service and repair invoices for accuracy and efficiency.
• Manage operational budgets and optimize costs and resource utilization.
• Collaborate with stakeholders to refine processes and implement standard operating procedures.
• Ensure compliance with applicable regulations and service level agreements.
• Analyze work volume, identify operational inefficiencies, and develop corrective solutions.
• Work cross-functionally to provide specialized support and seamless service.
• Resolve operational issues promptly to exceed client expectations.
• Manage inventory to support service delivery.

Benefits

• Competitive annual salary of $140,000–$155,000.
• 5% Optimizer Annual Incentive Award bonus potential.
• $55 daily per diem and lodging for authorized out-of-town travel.
• Paid time off starting at 88 hours and increasing to 168 hours with tenure.
• Seven paid holidays per year.
• 401(k) with a 5% employer match.
• Company-issued cellphone and tablet.
• Annual boot voucher.
• Health, life, and disability benefits package.
• Access to corporate perks through ADP.
• Technical training and career development programs.
• Career advancement opportunities and potential relocation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree