HVAC Regional Service Manager

Nextech • Lenexa, KS

6d

About The Position

The Regional Service Manager (RSM) manages technicians and administrative staff and helps develop the operational team while ensuring high-quality customer support. The role requires clear, accurate communication with customers, colleagues, and others involved in assigned duties, as well as following work instructions and safety procedures and completing required documentation. The manager oversees dispatch and regional operations, supports staff development, manages customer relationships and costs, and is accountable for assigned divisions’ results.

Requirements

• Five years of field technical HVAC experience or equivalent business experience.
• HVAC management experience.
• Technical knowledge sufficient to provide value to technicians and customers.
• Extremely high level of urgency in resolving problems.
• High level of computer skills.
• Ability to build rapport with clients.
• Proven track record in a prior role.
• Level personality and drive for success.
• Ability to focus on desired results.
• Strong organizational skills, including the ability to manage multiple tasks, prioritize, and meet deadlines.
• Ability to adapt to a fast-paced environment and deadlines.
• Strong attention to detail.
• Effective spoken and written English communication, including conveying job-related information understandably, understanding and responding accurately to questions and instructions, and reading, interpreting, and preparing job-related documents.
• Ability to operate a computer and office productivity machinery, such as a copy machine, telephone, and computer printer.
• Ability to sit at a computer for up to 8 hours.

Responsibilities

• Recruit and develop the administration team.
• Deliver company goals and metrics.
• Provide customer satisfaction and consistently deliver a high level of customer service.
• Onboard dispatchers.
• Evaluate employees and conduct annual reviews with Operations Manager approvals.
• Review company reports and share them with the team.
• Communicate needs to field teams, including Dispatchers, ASM’s, the Operations Manager, and VP’s.
• Serve as the escalation point for callbacks.
• Promote the company’s image, appearance, and reputation.
• Manage customer relationships for the assigned area.
• Maintain and communicate a weekly activity schedule.
• Ensure efficient, well-planned scheduling of all calls.
• Ensure the area meets or exceeds customer and company SLA requirements.
• Manage dispatchers and ensure company systems and procedures are followed.
• Maintain bottom-line accountability for assigned divisions.
• Manage labor and material costs.
• Support the ASM and the development of technicians.
• Communicate job-related information clearly and accurately with customers, colleagues, and other relevant individuals.
• Follow applicable work instructions and safety procedures and complete required documentation.

Benefits

• Health insurance options, including a free employee-only option.
• Dental, vision, accident, critical illness, disability, and supplemental life insurance options.
• Free life insurance equal to the employee’s annualized pay rate.
• 401(k) with a 50% match up to the first 5% of employee contributions.
• Seven paid holidays.
• Two paid personal days.
• Ten paid vacation days.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed