Commercial HVAC/Plumbing Service Manager

Kelso Industries•Lorton, VA

11h

About The Position

Kelso Industries is seeking an experienced Plumbing & Mechanical Service Manager to lead and grow commercial plumbing and HVAC/mechanical service operations throughout the DMV region. This hands-on leadership role combines technical expertise with operational management, financial accountability, and business development. The manager will lead service teams, build customer relationships, and develop a profitable, high-performing service operation. The role oversees daily service operations and departmental financial performance, develops business and customer accounts, and recruits and develops technicians. It also works closely with company leadership and Accounting on staffing, resource allocation, forecasting, and operational improvements. The position requires travel throughout the DMV region. Kelso Industries describes its workplace as focused on partnership, innovation, excellence, and safety. It highlights career growth opportunities, a supportive company culture, meaningful work, and competitive compensation and benefits. The company states that it is committed to diversity and an inclusive environment and does not discriminate based on protected characteristics.

Requirements

7–10 years of commercial plumbing and/or HVAC/mechanical service experience, including demonstrated leadership responsibility.
Strong working knowledge of commercial plumbing and mechanical/HVAC systems, including troubleshooting, repair, maintenance, and service operations.
Experience managing service technicians, dispatch operations, customer service, estimating/pricing, and service department financial performance.
Established knowledge of the Washington, D.C., Maryland, and Northern Virginia commercial construction and service market.
Ability to read and interpret construction drawings, specifications, equipment information, service reports, and technical documentation.
Strong understanding of labor productivity, job costing, gross margins, service pricing, and operational KPIs.
Excellent written and verbal communication skills, with the ability to collaborate with field employees, customers, executives, vendors, and office staff.
Valid driver's license and ability to travel throughout the DMV region.

Nice To Haves

Journeyman, Master Plumber, Master HVAC, or other applicable trade license in one or more DMV jurisdictions.
Experience managing both commercial plumbing and HVAC/mechanical service operations.
Established relationships with commercial property managers, facility managers, general contractors, and building owners throughout the DMV market.
Experience developing preventative maintenance agreements and growing recurring service revenue.
Demonstrated success building, expanding, or significantly growing a commercial service department.

Responsibilities

Lead daily commercial plumbing and HVAC/mechanical service operations, including dispatch, scheduling, field performance, and emergency response.
Manage service technicians and supervisors, ensuring quality workmanship, productivity, safety, and customer service.
Oversee service calls, quoted repairs, time-and-material work, preventative maintenance, and small service projects from request through completion and billing.
Develop service pricing and proposals, including labor, materials, equipment, and subcontractor costs.
Drive departmental financial performance through revenue growth, margin management, budgeting, job costing, and operational KPI tracking.
Monitor work orders, service backlog, billing, and customer issues to ensure timely resolution and efficient operations.
Build and maintain relationships with commercial property owners, facility managers, general contractors, vendors, and other customers throughout the DMV market.
Identify new business opportunities, expand existing customer accounts, and grow preventative maintenance agreements and recurring service revenue.
Recruit, train, mentor, and develop service technicians while fostering accountability, teamwork, and continuous improvement.
Ensure compliance with applicable trade codes, licensing requirements, safety regulations, and company standards.
Partner with leadership and Accounting on staffing plans, resource allocation, forecasting, and operational improvements.