Commercial HVAC Service Account Manager - Los Angeles, CA
About The Position
Carrier is hiring a Commercial Service Account Manager to grow its commercial service business by identifying, developing, and advancing opportunities in service agreements, repairs, modernizations, controls, digital solutions, rentals, and other lifecycle offerings. The role is suited to a customer-focused sales professional with knowledge of commercial HVAC equipment and systems who can connect technical needs to measurable business outcomes. The Account Manager builds trusted-advisor relationships with customers and helps them improve the performance, reliability, sustainability, and lifecycle value of building assets. The position connects Carrier’s services and solutions to customer outcomes such as capital renewal planning, lower operating expenses, improved equipment uptime, and reduced operational risk. The role is predominantly field-based, serving customers in Los Angeles, California, and surrounding areas. Carrier offers commission-based earning potential, a company car program, technical sales training, lead-generation support, local team resources backed by a global OEM, and career development paths.
Requirements
- High school diploma or GED.
- At least 3 years of experience in commercial HVAC sales, commercial HVAC service contracting, technical sales, sales engineering, or account management in HVAC, building systems, mechanical services, controls, or energy services.
- Ability to lift and carry 20 pounds, climb ladders and stairs, and work safely around rooftops, mechanical rooms, and elevated platforms as required.
- Valid driver’s license and ability to meet company driving requirements, where applicable.
- Strong customer relationship-building, presentation, communication, opportunity-prioritization, and negotiation skills.
Nice To Haves
- Bachelor’s degree in Business, Engineering, Construction Management, Facilities Management, or a related field.
- Demonstrated success selling directly to end-user customers in commercial HVAC, mechanical services, controls, building technologies, facilities, energy services, or related technical environments.
- Experience selling service agreements, planned maintenance, repairs, modernization projects, controls, digital offerings, or lifecycle solutions tied to operational and financial outcomes.
- Ability to build trusted-advisor relationships by understanding customer business objectives, facility priorities, asset conditions, budget drivers, and risk factors.
Responsibilities
- Develop territory plans and grow relationships with new and existing customers to generate high-value opportunities.
- Manage sales activity, prioritize leads, and maintain an accurate opportunity pipeline in the CRM to support annual sales targets.
- Assess customers’ buying stages, prepare tailored proposals, secure bookings, and negotiate service agreement renewals.
- Sell Carrier Commercial HVAC service products and solutions, including service agreements, repairs, modernizations, controls, digital solutions, rentals, and other lifecycle offerings.
- Create and maintain sales territory and account plans as needed.
- Present at customer seminars to build relationships and develop opportunities.
- Connect Carrier’s value proposition and solutions to customer objectives and needs.
- Seek new service agreement opportunities with existing customers and prospects, and identify or respond to repair opportunities.
- Build credibility by developing knowledge of Carrier products and solutions.
- Respond to customer requirements and secure bookings or orders in a timely manner.
- Consistently work toward sales metrics and annual targets.
Benefits
- Medical, dental, and vision coverage; wellness incentives.
- Retirement benefits.
- Paid vacation, sick days, personal leave, and holidays; birth and adoption leave; parental, family and medical, bereavement, jury duty, and military leave; purchased vacation.
- Short-term and long-term disability.
- Life insurance and accidental death and dismemberment coverage.
- Health Savings Account, Health Care Spending Account, and Dependent Care Spending Account.
- Tuition assistance.
- Short-term cash incentives may be available subject to plan requirements.
- Lucrative commission plan with unlimited potential.
- Company car program, with a monthly stipend and mileage reimbursement or a company vehicle.
- Technical sales training programs and lead-generation programs.
- Career development paths into leadership or other areas of the business.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
