Commercial HVAC Service Account Manager - Novi Southwest MI
About The Position
Carrier is hiring a Commercial Service Account Manager to grow its Commercial Service business by identifying, developing, and advancing opportunities across service agreements, repairs, modernizations, controls, digital solutions, rentals, and other lifecycle-based offerings. The role is suited to a customer-focused sales professional with commercial HVAC knowledge who can connect technical needs to measurable customer business outcomes. The account manager builds trusted-advisor relationships and helps customers improve the performance, reliability, sustainability, and lifecycle value of building assets. The role connects Carrier services and solutions to capital renewal planning, lower operating expenses, improved equipment uptime, and reduced operational risk. The position is predominantly field-based, around Novi, Michigan, covering a broad area of Michigan, including Detroit and southern Michigan as well as some western Michigan. The role combines account management and new-customer engagement, with a commission plan and vehicle program, technical sales training, lead-generation support, and development opportunities.
Requirements
- High school diploma or GED.
- At least 2 years of experience in commercial HVAC sales, commercial HVAC service contracting, technical sales, sales engineering, or account management in HVAC, building systems, mechanical services, controls, or energy services.
- Ability to lift or carry 20 pounds, climb ladders and stairs, and work safely around rooftops, mechanical rooms, and elevated platforms as required.
- Valid driver’s license and ability to meet company driving requirements, where applicable.
Nice To Haves
- Bachelor’s degree in Business, Engineering, Construction Management, Facilities Management, or a related field.
- Demonstrated success selling directly to end-user customers in commercial HVAC, mechanical services, controls, building technologies, facilities, energy services, or related technical environments.
- Experience selling service agreements, planned maintenance, repairs, modernization projects, controls, digital offerings, or lifecycle solutions tied to operational and financial outcomes.
- Ability to build trusted-advisor relationships by understanding customers’ business objectives, facility priorities, asset conditions, budget drivers, and risk factors.
Responsibilities
- Develop territory plans and expand relationships with existing and prospective customers to generate high-value opportunities.
- Manage sales activities, prioritize leads, and maintain the opportunity pipeline in the CRM to support annual sales targets.
- Assess customer buying stages, prepare tailored proposals, secure bookings, and negotiate service agreement renewals.
- Sell Carrier Commercial HVAC Service offerings, including service agreements, repairs, modernizations, controls, digital solutions, rentals, and other lifecycle-based solutions.
- Create and maintain sales territory and account plans as needed.
- Present at customer seminars to develop relationships and opportunities.
- Communicate Carrier’s value proposition and connect customer objectives and needs to Carrier solutions.
- Attract new customers and grow share with existing customers; identify service agreement and repair opportunities.
- Build credibility through knowledge of Carrier products and solutions, and develop and sustain customer relationships.
- Respond to customer requirements and pursue bookings or orders in a timely manner.
- Consistently work toward sales metrics and annual targets.
Benefits
- Commission plan with unlimited potential and short-term cash incentives subject to plan requirements.
- Company car program with a monthly stipend and mileage reimbursement, or a company vehicle.
- Medical, dental, and vision coverage; wellness incentives.
- Retirement benefits.
- Paid vacation, sick days, personal leave, and holidays; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; and purchased vacation.
- Short-term and long-term disability.
- Life insurance and accidental death and dismemberment coverage.
- Health Savings Account, Health Care Spending Account, and Dependent Care Spending Account.
- Tuition assistance.
- Technical sales training, lead-generation programs, local team support, and career development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
