Commercial HVAC Service Account Manager - Chicago IL

Carrier•Willowbrook, IL

3d•$79,000 - $158,000•Onsite

About The Position

Carrier Global Corporation is hiring a Commercial Service Account Manager to grow its Commercial Service business in the Chicago, Illinois area and surrounding locations. The role is predominantly field-based and focuses on identifying, developing, and advancing opportunities across service agreements, repairs, modernizations, controls, digital solutions, rentals, and other lifecycle offerings. The successful candidate will use knowledge of commercial HVAC equipment and systems to understand customer priorities and connect technical needs with measurable business outcomes. The Account Manager will build trusted-advisor relationships with customers and help them improve the performance, reliability, sustainability, and lifecycle value of building assets. Carrier solutions may support capital renewal planning, lower operating expenses, improve equipment uptime, and reduce operational risk. The role combines account management with new-customer engagement and is supported by sales training, lead-generation programs, local teams, and Carrier’s global OEM resources. The stated annual salary range is $79,000 to $158,000. The position may also be eligible for short-term cash incentives, subject to plan requirements. Carrier describes a commission plan with unlimited potential and a company car program, which may include a stipend and mileage reimbursement or a company vehicle. Benefits and eligibility may vary by location and other factors.

Requirements

High school diploma or GED.
At least 3 years of experience in commercial HVAC sales, commercial HVAC service contracting, technical sales, sales engineering, or account management in HVAC, building systems, mechanical services, controls, or energy services.
Ability to lift and carry 20 pounds, climb ladders and stairs, and work safely around rooftops, mechanical rooms, and elevated platforms as required.
Valid driver’s license and ability to meet company driving requirements, where applicable.
Strong customer relationship-building, presentation, and communication skills.
Ability to understand customer requirements and buying stages, prioritize opportunities, negotiate renewals, and achieve sales metrics and annual targets.

Nice To Haves

Bachelor’s degree in Business, Engineering, Construction Management, Facilities Management, or a related field.
Demonstrated success selling directly to end-user customers in commercial HVAC, mechanical services, controls, building technologies, facilities, energy services, or related technical environments.
Experience selling service agreements, planned maintenance, repairs, modernization projects, controls, digital offerings, or lifecycle solutions tied to operational and financial outcomes.
Ability to build trusted-advisor relationships by understanding customer business objectives, facility priorities, asset conditions, budget drivers, and risk factors.

Responsibilities

Develop territory plans and expand relationships with new and existing clients to generate high-value opportunities.
Track sales activities, prioritize high-impact leads, and manage the opportunity pipeline in the CRM to support annual targets.
Assess customer buying stages, prepare tailored proposals, secure bookings, and negotiate service-agreement renewals.
Sell Carrier Commercial HVAC service products and solutions, including service agreements, repairs, and modernizations.
Create and maintain sales territory and account plans as needed.
Present at customer seminars to develop relationships and opportunities with new and existing customers.
Promote Carrier’s value proposition by connecting customer objectives and requirements to Carrier solutions.
Use the CRM to manage customer interactions, activities, and the opportunity pipeline.
Attract new customers and increase Carrier’s share of business with existing customers.
Identify service-agreement opportunities with existing customers and prospects, and seek or respond to repair opportunities.
Build credibility through knowledge of Carrier products and solutions, and sustain customer relationships.
Communicate how Carrier’s offerings address customer needs and adjust the sales approach to the customer’s buying stage.
Respond to customer requirements and secure bookings or orders in a timely manner.
Prioritize the best opportunities and consistently achieve sales metrics and annual targets.
Negotiate service-agreement renewals when required.

Benefits

Medical, dental, and vision coverage.
Wellness incentives.
Retirement benefits.
Paid vacation, up to 15 days.
Paid sick days, up to 5 days.
Paid personal leave, up to 5 days.
Paid holidays, up to 13 days.
Birth and adoption leave, parental leave, family and medical leave, bereavement leave, jury duty leave, and military leave.
Option to purchase vacation.
Short-term and long-term disability coverage.
Life insurance and accidental death and dismemberment coverage.
Health Savings Account, Health Care Spending Account, and Dependent Care Spending Account.
Tuition assistance.
Commission plan with unlimited potential.
Company car program, including a monthly stipend and mileage reimbursement or a company vehicle.
Technical sales training programs and lead-generation programs.
Career development paths into leadership or other areas of the business.