Commercial HVAC Service Account Manager - New York

Carrier•New York, NY

7d•$79,000 - $158,000•Onsite

About The Position

Carrier is hiring a Commercial Service Account Manager to grow its Commercial Service business by identifying, developing, and advancing opportunities across service agreements, repairs, modernizations, controls, digital solutions, rentals, and other lifecycle-based offerings. The role is suited to a customer-focused sales professional with knowledge of commercial HVAC equipment and systems who can connect technical needs to measurable business outcomes. The account manager will build trusted-advisor relationships with customers and help them improve building-asset performance, reliability, sustainability, and lifecycle value. The role supports customers and business growth in New York City’s five boroughs and is predominantly field-based with customers. It offers commission compensation, a company-car program, technical sales training, lead-generation support, global OEM resources, and career development opportunities.

Requirements

High school diploma or GED.
At least 3 years of experience in commercial HVAC sales or industrial sales, commercial HVAC service contracting, technical sales, sales engineering, or account management in HVAC, building systems, mechanical services, controls, or energy services.
Ability to lift or carry 20 pounds, climb ladders and stairs, and work safely around rooftops, mechanical rooms, and elevated platforms as required.
Valid driver’s license and ability to meet company driving requirements, where applicable.
Strong customer relationship, presentation, communication, negotiation, and sales skills, including the ability to manage a sales pipeline and achieve annual targets.

Nice To Haves

Bachelor’s degree in Business, Engineering, Construction Management, Facilities Management, or a related field.
Demonstrated success selling directly to end-user customers in commercial HVAC, mechanical services, controls, building technologies, facilities, energy services, or related technical environments.
Experience selling service agreements, planned maintenance, repairs, modernization projects, controls, digital offerings, or lifecycle solutions tied to operational and financial outcomes.
Ability to develop trusted-advisor relationships by understanding customer business objectives, facility priorities, asset conditions, budget drivers, and risk factors.

Responsibilities

Sell Carrier’s commercial HVAC service portfolio, including service agreements, repairs, and modernizations.
Develop territory and account plans and expand relationships with new and existing customers.
Present at customer seminars to build relationships and generate opportunities.
Promote Carrier’s value proposition by connecting customer objectives and requirements to Carrier solutions.
Use CRM to manage customer interactions, activities, and the opportunity pipeline.
Identify service agreement opportunities with existing customers and new prospects, and pursue repair opportunities.
Build credibility through knowledge of Carrier products and solutions, and sustain customer relationships.
Assess customer buying stages and tailor the sales approach and proposals accordingly.
Prioritize the strongest opportunities and respond to customer requirements in a timely manner.
Secure bookings and orders, negotiate service agreement renewals, and consistently achieve sales metrics and annual targets.
Support customers in improving building-asset performance, reliability, sustainability, lifecycle value, uptime, operating expenses, and operational risk.

Benefits

Medical, dental, and vision coverage; wellness incentives.
Retirement benefits.
Paid vacation, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; and other leave, including birth and adoption, parental, family and medical, bereavement, jury duty, and military leave.
Purchased vacation.
Short-term and long-term disability.
Life insurance and accidental death and dismemberment coverage.
Health Savings Account, Health Care Spending Account, and Dependent Care Spending Account.
Tuition assistance.
Short-term cash incentives may be available, subject to plan requirements.
Lucrative commission plan with unlimited potential.
Company car program, with a monthly stipend and mileage reimbursement or a company vehicle.
Technical sales training programs and lead-generation support.
Career development paths and support from an experienced local team backed by a global OEM.