Commercial HVAC Service Account Manager - Delaware
About The Position
Carrier Global Corporation is hiring a Commercial Service Account Manager to grow its Commercial Service business in Delaware. The role is predominantly field-based, working with customers across the Delaware territory. The account manager identifies, develops, and advances opportunities across service agreements, repairs, modernizations, controls, digital solutions, rentals, and other lifecycle-based offerings. The successful candidate builds trusted-advisor relationships with customers and connects Carrier services to business outcomes, including capital renewal planning, lower operating expenses, improved equipment uptime, and reduced operational risk. The position combines account management and new-customer engagement, supported by technical sales training, lead-generation programs, local team support, and the resources of a global OEM. Compensation includes a commission plan and a company car program; the position may also be eligible for short-term cash incentives subject to plan requirements.
Requirements
- High school diploma or GED.
- At least 3 years of experience in commercial HVAC sales or industrial sales, commercial HVAC service contracting, technical sales, sales engineering, or account management in HVAC, building systems, mechanical services, controls, or energy services.
- Ability to lift and carry 20 pounds, climb ladders or stairs, and work safely around rooftops, mechanical rooms, and elevated platforms as required.
- Valid driver's license and ability to meet company driving requirements, where applicable.
- Strong presentation, communication, negotiation, and customer relationship skills.
- Ability to identify and prioritize opportunities, respond to customer needs, and achieve sales targets.
Nice To Haves
- Bachelor's degree in Business, Engineering, Construction Management, Facilities Management, or a related field.
- Demonstrated success selling directly to end-user customers in commercial HVAC, mechanical services, controls, building technologies, facilities, energy services, or related technical environments.
- Experience selling service agreements, planned maintenance, repairs, modernization projects, controls, digital offerings, or lifecycle solutions tied to operational and financial outcomes.
- Ability to build trusted-advisor relationships by understanding customers' business objectives, facility priorities, asset conditions, budget drivers, and risk factors.
Responsibilities
- Sell Carrier's commercial HVAC service portfolio, including service agreements, repairs, and modernizations.
- Develop territory and account plans and expand relationships with new and existing customers.
- Present at customer seminars to develop relationships and generate opportunities.
- Promote Carrier's value proposition by connecting customer objectives and needs to Carrier solutions.
- Manage customer interactions, sales activities, and the opportunity pipeline in the CRM.
- Identify service agreement opportunities with existing customers and prospects, and pursue repair opportunities.
- Build credibility through knowledge of Carrier products and solutions and sustain strong customer relationships.
- Assess customer buying stages and adapt the sales approach accordingly.
- Prioritize high-value opportunities and respond to customer requirements in a timely manner.
- Prepare tailored proposals, negotiate service agreement renewals, and secure bookings or orders in a timely manner.
- Consistently achieve sales metrics and annual targets.
Benefits
- Medical, dental, and vision coverage; wellness incentives.
- Retirement benefits.
- Paid vacation, sick days, personal leave, and holidays; birth and adoption leave; parental, family and medical, bereavement, jury duty, and military leave; and purchased vacation.
- Short- and long-term disability.
- Life insurance and accidental death and dismemberment coverage.
- Health Savings Account, Health Care Spending Account, and Dependent Care Spending Account.
- Tuition assistance.
- Lucrative commission plan with unlimited potential.
- Company car program with monthly stipend and mileage reimbursement or a company vehicle.
- Technical sales training programs and lead-generation programs.
- Structured development paths and career advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
