About The Position

Smart Care is seeking a skilled Commercial HVAC/R Service Technician to support customers throughout the Washington, DC market. This full-time field service role involves troubleshooting, diagnosing, repairing, and maintaining commercial heating, cooling, and refrigeration equipment. The technician manages daily service calls, communicates with customers and the service team, documents work accurately, and helps customers keep their businesses running. The position services equipment including rooftop units, split systems, heat pumps, walk-in coolers and freezers, reach-in refrigeration, and ice machines. The technician performs preventive maintenance and inspections, completes repairs safely, verifies proper system operation, and follows applicable safety procedures, refrigerant-handling requirements, and codes. The role includes participation in an on-call rotation and scheduled response to emergency service needs. Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment, including hot-side cooking equipment, stand-alone refrigeration, specialty coffee and beverage equipment, complex rack refrigeration, and HVAC. Smart Care is an Equal Employment Opportunity/Affirmative Action Employer and encourages qualified individuals to apply. Reasonable accommodations for the application or hiring process may be requested from Human Resources.

Requirements

  • Hands-on experience servicing and repairing commercial HVAC and refrigeration equipment.
  • Strong troubleshooting skills and the ability to work independently beyond routine maintenance.
  • Working knowledge of refrigeration cycles, electrical circuits, motors, compressors, controls, and airflow.
  • Ability to read wiring diagrams and use diagnostic tools to identify equipment failures.
  • EPA Section 608 certification appropriate to the equipment serviced.
  • Valid driver’s license and a driving record that meets company requirements.
  • Clear communication, dependable follow-through, and a professional approach to customer service.
  • Ability to travel throughout the Washington, DC service area and work in commercial equipment spaces, including rooftops and walk-in coolers and freezers.

Nice To Haves

  • EPA Section 608 Universal certification.
  • Experience supporting restaurants, hospitality, retail, or other commercial facilities.
  • Experience with both commercial HVAC and refrigeration service.
  • Technical school training, apprenticeship completion, or relevant trade credentials.
  • Familiarity with mobile work-order systems and electronic service documentation.

Responsibilities

  • Troubleshoot, diagnose, and repair commercial HVAC and refrigeration systems.
  • Service rooftop units, split systems, heat pumps, walk-in coolers and freezers, reach-in refrigeration, and ice machines.
  • Identify electrical, mechanical, airflow, control, and refrigerant-related issues.
  • Perform preventive maintenance and inspections to improve equipment reliability and identify problems early.
  • Perform repairs safely and verify proper system operation before leaving the job.
  • Explain findings, repair recommendations, and equipment concerns to customers.
  • Accurately document diagnostics, work performed, parts used, and follow-up needs.
  • Coordinate with dispatch, service leadership, and other technicians to keep service calls moving.
  • Follow safety procedures, refrigerant-handling requirements, and applicable codes.
  • Participate in the on-call rotation and respond to emergency service needs as scheduled.
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