Commercial HVAC-R Service Technician

Benedict Sales & Service•Town of Hayward, WI

About The Position

Benedict Sales & Service is hiring a full-time, year-round Commercial HVAC-R Service Technician for commercial service work across central and northern Wisconsin and eastern Minnesota. The technician diagnoses, repairs, maintains, modifies, and installs commercial refrigeration, HVAC, ventilation, food service, beverage, and related mechanical equipment. This role involves daily travel between customer sites, taking ownership of service calls, using technical documents and testing tools to troubleshoot equipment, maintaining parts inventory, and documenting work electronically. The technician communicates with customers and coworkers, operates and maintains company vehicles and equipment, follows safety requirements, and contributes to department and individual goals. The position reports to the Service Manager and requires availability for emergency on-call coverage, nights, weekends, and holidays. Work includes indoor and outdoor settings, rooftops, ladders, and confined spaces; residential service calls are not part of the role.

Requirements

At least one year of related commercial refrigeration or HVAC experience.
EPA Universal Certification.
High school diploma or equivalent.
Valid Class D driver’s license and ability to meet commercial insurability requirements.
Strong problem-solving, mechanical, analytical, troubleshooting, and communication skills.
Knowledge and understanding of commercial refrigeration and HVAC equipment.
Ability to use power and hand tools, testing devices, and basic computer programs.
Ability to run copper piping and PVC and interpret manuals, schematics, and mechanical blueprints.
Ability to plan, organize, and prioritize tasks, follow instructions, and meet deadlines.
Ability to work effectively in a high-stress, fast-paced environment.
Ability to travel between job sites and work locations 100% of the time, including driving two to four hours between jobsites.
Availability for a non-standard schedule, including emergency on-call coverage, nights, weekends, and holidays.
Ability to climb stairs and ladders, access rooftops and confined spaces, work indoors and outdoors, and frequently lift, push, or carry up to 50 pounds and occasionally 75 pounds or more.
Ability to communicate in writing and verbally with customers and coworkers and understand simple instructions, correspondence, and memos.

Nice To Haves

Two or more years of refrigeration or HVAC experience.
Vocational or technical school training or an apprenticeship.
Federal Medical Card, particularly for transporting large commercial trailers.

Responsibilities

Troubleshoot, diagnose, repair, maintain, modify, and install commercial HVAC-R and related mechanical equipment.
Read and interpret technical drawings, blueprints, schematics, operation manuals, and repair manuals.
Use power and hand tools, thermometers, pressure gauges, and other testing devices to identify and resolve equipment problems.
Run copper piping and PVC.
Maintain inventory of replacement parts, determine parts stocking for the assigned service vehicle, and order replacements.
Use a computerized management system to record work progress, service history, work orders, and time entry.
Collect payment from customers when required before service and direct payments to appropriate personnel for processing.
Communicate effectively with customers, coworkers, and other personnel, responding to customer needs professionally.
Set and work toward individual goals and support department goals as part of a team.
Safely operate and maintain company vehicles, tools, and equipment.
Comply with company and industry safety standards and represent the company professionally.
Travel between customer sites and other work locations.
Perform other duties as assigned by authorized personnel.