Commercial HVAC-R Service Technician

Benedict Sales & Service•Rice Lake, WI

About The Position

Benedict Sales & Service is hiring a full-time Commercial HVAC-R Service Technician for year-round commercial service work across central and northern Wisconsin and eastern Minnesota. The position services and installs commercial refrigeration, HVAC, ventilation, food service, and beverage equipment; residential calls are not part of the work. The technician takes ownership of service calls with support from an experienced team and the Service Manager. The role involves diagnosing, repairing, maintaining, modifying, and installing commercial mechanical and HVAC-R equipment; interpreting technical drawings and manuals; using tools and testing devices; managing replacement parts; and recording work through an electronic work-order system. It also includes customer communication, payment collection for applicable customers, and safe operation and maintenance of a company vehicle, tools, and equipment. Technicians travel between customer sites and may drive two to four hours at a time. The schedule may include emergency on-call coverage, nights, weekends, and holidays. The work requires frequent climbing, walking, bending, and access to rooftops and confined spaces, as well as lifting or carrying items up to 50 pounds frequently and 75 pounds or more occasionally. The position reports to the Service Manager.

Requirements

At least one year of related commercial refrigeration or HVAC experience.
EPA Universal Certification.
High school diploma or equivalent.
Valid Class D driver's license and ability to meet commercial insurability requirements.
Strong problem-solving, mechanical, analytical, and troubleshooting skills, including knowledge of commercial refrigeration/HVAC equipment.
Ability to plan, organize, and prioritize work, follow instructions, meet deadlines, and work effectively in a fast-paced, high-stress environment.
Ability to use power and hand tools, thermometers, pressure gauges, and other testing devices.
Ability to run copper piping and PVC and read and interpret manuals, schematics, and mechanical blueprints.
Basic computer skills and ability to learn computer programs.
Ability to travel between job sites and work locations 100% of the time.
Ability to work a non-standard schedule, including emergency on-call coverage, nights, weekends, and holidays.
Ability to read, write, and understand simple instructions and correspondence, and communicate information effectively in one-on-one and small-group settings.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
Ability to carry out written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
Ability to meet the physical demands of the job, including frequent walking, operating vehicles and tools, climbing stairs and ladders, accessing confined spaces, and frequently lifting, pushing, or carrying up to 50 pounds and occasionally 75 pounds or more.

Nice To Haves

At least two years of refrigeration or HVAC experience.
Vocational or technical school training or an apprenticeship.
Federal Medical Card for transporting large commercial trailers.

Responsibilities

Troubleshoot, diagnose, repair, maintain, modify, and install commercial HVAC-R and related mechanical equipment.
Read and interpret technical drawings, blueprints, schematics, operation manuals, and repair manuals.
Use power and hand tools, thermometers, pressure gauges, and other testing devices to identify and resolve equipment problems.
Run copper piping and PVC.
Maintain replacement-parts inventory, determine parts stocking for the assigned service vehicle, and order replacements.
Accurately record work progress and service history using the computerized management system and electronic work orders.
Collect payment from applicable customers before service and direct payments to appropriate personnel for processing.
Communicate effectively with customers, coworkers, and other employees in response to customer needs.
Safely operate and maintain the company vehicle, tools, and equipment.
Comply with company and industry safety standards.
Set and achieve individual goals, support department goals, and contribute to a team environment.
Perform assigned duties professionally, accurately, and on time, projecting a positive company image.