Commercial Fuel Coordinator

The McPherson Companies•Trussville, AL

4d•Onsite

About The Position

The Commercial Fuel Coordinator enters invoice information and customer orders according to Company policies and procedures, and performs any combination of calculating, verifying, and posting of billing transactions. This role is responsible for generating accurate customer invoices, providing daily quotes, compiling and maintaining billing documents, and resolving customer billing issues. The coordinator also handles new account setup, manages price adjustments for freight, enters customer orders, communicates ETAs, sets up fuel pricing tables, processes Bill of Ladens (BOL) and/or Purchase Orders (PO), and performs month-end close-out and reconciliation activities. Ensuring all billing deadlines are met and providing communication regarding billing discrepancies are also key aspects of this role. Additional duties or projects may be assigned by management.

Requirements

High school graduate required
Associates degree or equivalent working experience
Minimum of 3 years related billing and customer service experience in high transaction environment
Experience with establishing new customer setup and required paperwork and processes
Proven customer service skills and the ability to resolve problems and prevent customer dissatisfaction while ensuring quality standards are met
Proven data entry skills, attention to detail, and accuracy
Ability to work in a fast-paced environment, performing multiple duties/tasks within defined deadlines
Ability to work independently as well as with a team
Demonstrate a professional and positive attitude during all internal and external customer interactions
Effectively represents the company and responsive to the needs of internal and external customers
Proven ability to prioritize and complete position responsibilities within the timeframe allotted
Self-driven and motivated individual with excellent planning and organizational skills
Proven precision and attention to detail with a high level of accuracy
Advanced computer skills and knowledge of Microsoft Office software
Excellent interpersonal, written and verbal communication, and listening skills
Proven experience identifying problems of varying complexities and finding effective solutions with few guidelines
Sense of urgency and commitment with strong follow up skills

Nice To Haves

Previous sophisticated ERP system experience a plus

Responsibilities

Generate accurate customer invoices in a timely manner verifying all transaction elements
Provide daily quotes to fuel customers
Compile and maintain documents of all Company invoices/billings
Research and resolve customer billing problems or inquiries
Provide corrective action for any billing discrepancies
Answer incoming customer calls and inquiries
Collects required information from new account customers and completes account setup process including data input, and verifying documentation
Manages the price adjustment for freight
Entry of customer orders via multiple contact methods including phone, email and fax
Communicate ETA’s with dispatch and customers
Set up fuel pricing tables daily
Process Bill of Ladens (BOL) and/or Purchase Orders (PO)
Process credit and rebill transactions, invoices and purchase orders
Perform month end close out and reconciliation activities
Ensure all billing deadlines are met
Provide internal and external communication regarding any billing discrepancies found from daily balancing
Additional duties or projects as assigned by management