Commercial Demand and Fulfillment Manager

Intuitive•Sunnyvale, CA

24d

About The Position

The Commercial Demand and Fulfillment Manager owns the logistical execution of global customer installations for Intuitive’s da Vinci and Ion systems. The role combines functional expertise in fulfillment planning with responsibility for communicating operational context and updates to stakeholders across Commercial and Operations, from frontline teams to senior executives. The successful candidate is a strategic problem solver and strong communicator who maintains a customer-centric mindset and can move between detailed operational discussions and executive-level communication. The role also leads a team of Coordinators and establishes scalable processes to help ensure reliable delivery of customer commitments. The position oversees global inventory replenishments and final-mile customer deliveries, supports audits and supply-chain quality processes, establishes and measures KPIs, and uses data and predictive analytics to drive improvement. It also develops team members and collaborates across functions to resolve process and tool gaps. The work is primarily in an office environment, with occasional warehouse walking and lifting, collaboration across geographic regions and time zones, occasional travel, and possible work outside standard business hours to support critical deliveries.

Requirements

BS/BA degree or equivalent.
5+ years of experience leading people and processes.
Experience managing capital shipments through various modes of transport to domestic and international markets.
Exceptional communication skills, including tailoring messages to different audiences and organizational levels.
Ability to operate effectively in a rapidly changing environment where customer and business commitments require creative problem solving.
Strong relationship-building skills and ability to influence stakeholders without relying solely on formal authority.
Proficiency and comfort with software programs such as ERP, MRP, WMS, TMS, MS Office, and BI.

Nice To Haves

Experience in medical device, healthcare, capital equipment, or other highly regulated industries.
Lean Six Sigma certification (Green or Black Belt).
APICS certification (CPIM, CSCP, or CLTD).

Responsibilities

Oversee global inventory replenishments and customer final-mile deliveries in partnership with Global Logistics counterparts, third-party logistics providers, Field Engineers, Sales, and Contract Negotiators.
Translate detailed operational updates into context-appropriate messaging for partner functions, from frontline teams to senior leadership, including VP-level and above.
Support internal and external audits with Quality and Regulatory teams, maintaining process documentation and discipline to deliver quality through the supply chain.
Establish, refine, and measure KPIs, using data and predictive analytics to drive improvements.
Lead, coach, and develop a team of Specialists by setting clear expectations, supporting professional development, and fostering teamwork, accountability, and continuous improvement.
Collaborate with partner functions to resolve gaps in tools and processes that hinder efficient achievement of customer and internal goals at scale.