Commercial Content Specialist

Swap • Austin, TX

5d • Hybrid

About The Position

Swap is seeking a Commercial Content Specialist to join their expanding commercial team. This role will focus on shaping how the commercial organization learns by owning the content, catalog, and cadence of learning materials. The specialist will be responsible for creating structured learning experiences, managing the learning catalog and live session calendar, and ensuring the commercial team has the knowledge and competence to perform at a high level. This is a cross-functional role that sits within the Sales organization and reports to the Commercial Enablement Manager.

Requirements

• Instructional design experience - proven experience designing outcome-first learning experiences and following instructional design best practices. Familiar with ADDIE method or similar.
• Content authoring - comfortable building course content, whether in an LMS itself or tools like Articulate, Rise, or equivalent.
• Presentation design - building clean, effective slide decks for live sessions (PowerPoint, Google Slides).
• Project & calendar management - coordinating a live learning calendar across multiple stakeholders and topics.
• Writing & editing - translating subject matter expert input into clear, learner-friendly content. Comfortable using AI but knows how to revise its output thoroughly to maintain accuracy, quality standards, and human touch.
• Curious & competitive - proactive and self-driven learning to maintain high standard of excellence within your work.

Responsibilities

• Create a structured learning environment for internal employees to improve both knowledge and competence.
• Design and manage role-specific learning journeys with clear objectives and measurable outcomes.
• Manage a calendar of facilitated enablement sessions, coordinating with subject matter experts.
• Transform documentation and processes into engaging courses to build learn capabilities.
• LMS management: course creation, course reviews, user administration, certification, support with queries.

Benefits

• Competitive base salary.
• Stock options in a high-growth startup.
• Competitive PTO with public holidays additional.
• Private Health.
• Pension.
• Wellness benefits.
• Breakfast Mondays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed