Commercial Collections Specialist

Bray•Houston, TX

About The Position

Bray Controls is seeking a highly skilled Commercial Collections Specialist to join our dynamic accounting team. As part of Bray International, a global leader in flow control solutions, you will play a critical role in driving cash flow performance while maintaining strong, professional relationships with customers across multiple business units and regions. This position is ideal for a results-driven collections professional who thrives in a fast-paced, high-volume corporate environment.

Requirements

Minimum of 5 years of corporate/commercial collections experience, including standard invoicing and contract-based customers.
Bachelor’s degree in Accounting, Finance, or a related field preferred; equivalent experience will be considered.
Strong negotiation skills with a confident and professional phone presence.
Highly detail-oriented, organized, and process-driven with the ability to manage competing priorities.
Advanced proficiency in Microsoft Excel and experience working within ERP systems.
Excellent interpersonal and communication skills with the ability to interact effectively at all organizational levels.
Demonstrated ability to meet deadlines in a high-volume, performance-driven environment.
Strong computer literacy, including Microsoft Office 365 applications.
Exceptional written and verbal communication skills.
Sound business judgment, commercial awareness, and customer-focused approach to securing prompt payment.
High level of professionalism, accountability, and integrity.

Responsibilities

Proactively manage and collect on past-due accounts receivable to minimize delinquency and DSO.
Maintain ownership of a high-volume portfolio of customer accounts across multiple business units and geographic regions.
Execute strategic collection efforts through outbound calls, emails, statements, and follow-ups to secure timely payment of outstanding invoices.
Prioritize, escalate, and resolve collections issues to meet or exceed departmental performance goals.
Maintain accurate, detailed, and professional documentation of all customer interactions in GetPaid.
Research, investigate, and assist in resolving disputed invoices, short payments, deductions, and billing discrepancies.
Collaborate cross-functionally with Management, Sales, Manufacturing, Invoicing, and Cash Application teams to resolve issues efficiently.
Process credit memos, refunds, adjustments, and small-balance write-offs in accordance with established policies and approval limits.
Reconcile customer accounts and support audit and reporting requirements as needed.
Communicate the status of delinquent and high-risk accounts to Management and other appropriate stakeholders.
Partner closely with Cash Application to ensure accurate and timely posting of customer payments.
Identify and contribute to process improvements that enhance efficiency, reduce manual effort, and strengthen shared services performance.
Participate in cross-training initiatives and knowledge-sharing to support team resilience and coverage.
Support internal and external customer service initiatives to improve the overall customer experience.