Commercial Card Services CSR - US

DXC Technology • Tulsa, OK

3d • Remote

About The Position

The Customer Service Representative will work the requested shift and be part of a team in a 24/7/365 Call Center. The representative may also work with the web-based tools of MasterCard and Visa to effectively monitor possible fraudulent use of Commercial Credit Cards. The CSR will provide friendly customer satisfaction while leveraging problem identification and conflict management skills to resolve client and customer concerns to retain customer loyalty. Using a case tracking system, the representative will create and resolve customer inquiries and disputes received through phone calls and emails. The representative will have ability to adhere to schedules, policies, procedures, and the ability to work from home including internet access. Ability to work flexible shifts and overtime, if necessary. Ability to interact with people through problem solving.

Requirements

• High school diploma or G.E.D.
• Two+ years of customer service and telephone experience is required.
• Experience working with computer software, and telephone technology are required.
• This is a call center position and call center experience is required.
• Commercial credit card support and/or fraud monitoring experience is required.
• Experience handling sensitive information is required.
• Great verbal and written communication skills are required.
• Typing skills and data entry skills are required.
• Ability to adhere to schedules, policies, procedures, and the ability to work from home including internet access.
• Ability to work flexible shifts and overtime, if necessary.
• Ability to interact with people through problem solving.
• Business and analytical problem-solving skills.
• Communication skills.
• Ability to work independently.
• Ability to follow oral and written directions.

Nice To Haves

• Reviewing transactions, determining fraud, charge back processing experience is preferred.

Responsibilities

• Answers telephones and responds to basic customer questions.
• Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded.
• Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
• Processes and distributes incoming email for multiple clients in accordance with established service level agreements.
• Interfaces with team members, management, and customers in reference to customer service issues.
• Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.

Benefits

• DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED