Card Services Assistant

LIBERTY FEDERAL CREDIT UNION • Evansville, IN

18h • Onsite

About The Position

Liberty FCU, a full-service credit union, is currently seeking a Card Services Assistant with excellent communication and multi-tasking skills. Applicants must be willing to work Saturdays and evenings when necessary. This position will be stationed within the Operations Center located at 4601 Theater Drive, Evansville, IN.

Requirements

• Excellent communication skills
• Excellent multi-tasking skills
• Willing to work Saturdays
• Willing to work evenings when necessary
• Working knowledge of the credit union's data and word processing systems
• Understanding of credit union history, philosophy, organization, by-laws, and operational procedures

Nice To Haves

• Experience with card services products and services

Responsibilities

• Serve as primary contact for members with card-related inquiries.
• Serve as primary contact to assist the LFCU staff with various card-related inquiries.
• Assist in processing approved/denied debit and ATM card applications from branch and online channels.
• Close debit card accounts due to inactivity or account closures.
• Monitor returned mail with debit/credit cards.
• Serve as backup to the following daily routines: Process debit and ATM card applications including both approving and ordering; Monitor multiple reports for debit card quality control; Perform primary CardWizard administrative routines; Process lost/stolen card replacements, transfer points, and perform other service maintenance for all lost/stolen card reports.
• Assist with tasks within the Card Services department when volume is heavy or for vacation relief.
• Assist with card room duties as needed.
• Work on the department’s Saturday schedule on a rotating basis.
• Develop and maintain an understanding of all card services products and services.
• Always be security-minded on member inquiries including address changes and replacement plastic requests.
• Adhere to the credit union’s S.E.R.V.I.C.E standards.
• Develop a working knowledge of the credit union's data and word processing systems.
• Develop an understanding of credit union history, philosophy, organization, by-laws, and operational procedures.
• Any other duties assigned by my supervisor or management.

Benefits

• Bonus and incentive opportunities
• Paid Holidays
• Paid Time Off (Vacation, Sick and Personal Days)
• Medical, Dental and Vision Insurance
• 401(k) retirement program with matching funds
• Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance
• Tuition Reimbursement Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed