Card Services Specialist

University of Hawaii FCU•Honolulu, HI

11h•Onsite

About The Position

Join a spirited, dynamic team with Hawai`i’s leading credit union as we make a difference in our community – providing financial value, exceptional service, and state-of-the-art convenience to our members. This position performs back-office support for electronic services provided by the credit union. The department’s responsibilities include credit and debit cards, ACH, bill payment, remote deposit capture, account maintenance, audits, and a variety of other back-office functions.

Requirements

High School degree or GED is required.
Basic understanding of MS Office Suite is desired.
Basic knowledge of financial institution applications.
Two years clerical/financial institution/operations & customer service experience.
Excellent verbal and written communication skills.
Good analytical, creative, and problem-solving skills.
Excellent computer skills.
Movements frequently and regularly required using wrists, hands, and/or fingers.
Must frequently convey detailed or important instructions of ideas accurately and quickly.
Average visual acuity necessary to read, prepare and inspect documents or products.
Able to hear average or normal conversations and receive information.
Sedentary work (sitting most of the time). Able to lift and carry up to 25 lbs.
Able to apply common sense understanding to carry-out detailed instructions and to deal with problems involving variables.
Able to perform basic math skills including adding, subtracting, multiplying, and dividing using a calculator.
Able to write and compose sentences using normal word order with present and past tenses, as well as a command of the English vocabulary.

Responsibilities

Performs ACH processing, including exceptions and stop payments.
Performs processing for the debit/credit card programs, including handling exceptions and processing disputes.
Processes credit card payments.
Inputs travel notifications for debit and credit cards.
Monitors overdrawn accounts.
Performs account maintenance on active and closed accounts.
Responds to bill payment inquiries.
Performs other duties as assigned.

Benefits

On-demand pay through our financial wellness provider
Medical Insurance which Includes Drug and Vision; Company pays 100% of Employee's Self-Coverage; PLUS, a Company Paid Subsidy Towards Family-Coverage
Dental Insurance; Company Pays 100% of Employee's Self-Coverage and Employee Pays for Low Cost Family-Coverage
Medical and Dental Plan Premium Waiver Option
401(k) Retirement Plan with Employer Match and Non-Elective Contribution (NEC)
Eligible to Earn Thirty-Five (35+) Paid Days Off a Year
Vacation Cash-Out Program
Flexible Spending Accounts: Healthcare and Dependent Care (Pre-Tax Benefit)
Company Pays for Employee Group Basic Life With AD&D Insurance
Company Pays for Employee Long Term Disability Insurance
Voluntary Accident Recovery, Critical Illness + Cancer, and Hospital Insurance
Employee Assistance Program (EAP)
Employee Loan Discount
Company Subsidizes 50% for Adult Monthly Bus Pass
Cash Reward Employee Referral Program
Workiversary Cash Reward and Gifts
Internal and External Professional Development Opportunities