Card Services Specialist I
About The Position
IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience.
Requirements
- High School Diploma or equivalent required.
- College diploma, some college or equivalent work experience preferred.
- Proficient working knowledge of productivity tools, including Microsoft Word and Teams
- Advanced skills in Microsoft Excel such as, pivot tables and advanced formulas
- Knowledge of email systems, including Microsoft Outlook
- Working knowledge of or ability to learn to use office equipment, including printers and phone systems
- Knowledge of English grammar, spelling and punctuation
- Competitive level typing skills to produce documents on a personal computer
- 1-2 years previous work experience in customer service, administrative support or other office/clerical field.
Nice To Haves
- Experience with logistics and/or procurement preferred but not required
Responsibilities
- Supports daily operations for the Instant Issue and Merchant programs and credit card portfolios
- Manage printer balance reports and branch support for balancing inquiries
- Perform daily research investigation about Debit Card, Prepaid and/or other Card Services related products and services.
- Process card requests for all markets; maintenance, reactivation, increase/decrease card limits, upload, reload, transfers and reordering of cards.
- Log and process and/or destroy all cards received for return mail or hold mail in a timely manner and within card issuance guidelines.
- Provide branch telephone support by answering calls related to process questions and issues for all Card Services related products and services.
- Update and maintain daily inventory tracking reports for multiple third-party card vendors used by management for decision making.
- Reviews daily credit card wire settlement
- Processes secure credit card portfolio payments
- Maintains daily, monthly, and quarterly reports for the management groups
- Process debit card requests for all markets
- Supports Return Mail Processes
- incentive/referral payouts for merchant services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
