Bilingual (Spanish) Card Services Specialist I

LMCU • Raleigh, NC

1d • Onsite

About The Position

LMCU is currently looking for a Card Services Specialist to join our team. This Card Services Specialist I role requires a deep understanding of credit union products and services, excellent verbal and written communication skills, and the ability to multi-task in a fast-paced environment. The Card Services Specialist I assists staff and members with account and card questions; control issuing, blocking, or renewal of credit cards/ATM cards/Debit cards as well as reviewing charges to determine fraudulent activity.

Requirements

• A minimum of one year up to three years of similar or related experience, including preparatory experience.
• High school diploma or equivalent (required); some college coursework or banking experience is a plus.
• Proficiency in spoken English and Spanish, with the ability to interpret between multiple parties.
• Candidates must complete a telephone-based language proficiency assessment during the application process.

Nice To Haves

• some college coursework or banking experience is a plus

Responsibilities

• Assists members and staff with their telephone requests regarding card servicing; answers questions about products and services and resolves problems that are within their authority to resolve. Refers problems that are beyond their authority to their supervisor, along with their recommendations.
• Serve as an on-call interpreter for the assigned location and internal departments requiring Spanish language member-facing support, including assisting with member meetings and transactions, explaining financial products and services, resolving language-related issues, and clarifying policies to enhance communication and member experience.
• Prevents fraud by correctly identifying members using call identification procedures. Report any suspicious activities or potential security breaches to the appropriate personnel.
• Provides members with information and direction regarding their account status, requests, payments, and rights and obligations associated with the account.
• Actively participate in employee-led coaching sessions with supervisors, while taking ownership of personal coaching goals.
• Performs other related duties as assigned.

Benefits

• All Employees: weekly pay and retirement savings options.
• Full Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED