CREDIT CARD CSR

Pinnacle Bank/Bank of Colorado • Papillion Second I, NE

3d • Onsite

About The Position

Assists with customer service phone and email requests from branches and processor call center. Performs various credit card duties.

Requirements

• Must be able to operate a PC with keyboard accuracy and speed.
• Must have good customer service skills, in person, on the phone, and through email.
• Must have a general knowledge of accounting principles and procedures
• Must have the ability to work under pressure and have constant interruptions while doing assigned responsibilities.
• Must have strong mathematical and organizational skills.
• High school graduate or equivalent with previous banking experience or equivalent work experience.

Nice To Haves

• Knowledge of Fiserv preferred.
• Bank operations experience is preferred.

Responsibilities

• Researches customer requests.
• Answers phone and email inquiries.
• Perform credit card duties such as adding new cards to system, sending out denials, post payments to account, maintain customer files, assist with online questions, prepare applications for underwriting, and collections.
• May assist in various other areas of operations.
• Performs other duties as assigned by management.
• Regular and reliable attendance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED