Commercial Card Fraud and Chargeback Analyst

DXC Technology•Ann Arbor, MI

1d•Remote

About The Position

DXC helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Our more than 125,000 people in 70-plus countries are entrusted by our customers to deliver transformative technologies to ensure the success, safety and well-being of businesses and people around the world. By combining strengths and expertise globally, we create solutions and deliver greater outcomes for customers across their entire IT estate. Learn more about how we deliver excellence for our customers and colleagues at DXC.com. This role monitors fraud using internal and external fraud detection tools, reports fraud trends, and recommends fraud detection rules. The analyst will also initiate chargebacks and retrievals, handle support documentation, and communicate with cardholders and program administrators.

Requirements

Ability to interact with cardholders and Company Program Administrators
Ability to interact with high-level clients and bank representatives
Ability to handle multiple tasks and responsibilities
Ability to prioritize tasks and manage deadlines
Ability to review reports in accordance with pre-established criteria and take appropriate action with little or no supervision
Strong Analytical skills
Must have proficient Microsoft Office skills in Excel and Word
Must have strong professional communication skills

Nice To Haves

2 years’ experience in any type of fraud/chargeback processing
Experience with VISA and MasterCard chargeback and reporting tools is a plus
Experience with credit card systems and/or fraud monitoring is a plus
Advanced Excel skills is a plus

Responsibilities

Monitors fraud using internal and external fraud detection tools
Reports fraud trends using fraud reports and live monitoring
Recommends fraud detection rules in the Authorization System Fraud tool based on chargeback trends
Initiates chargebacks and retrievals in the Card Processing Platform
Handles incoming and outgoing chargeback and retrieval support documentation initiated in the MasterCard and Visa systems daily
Reviews daily processing system chargeback and retrieval reports
Records incoming and outgoing documentation in the Case Management Tool and communicates with cardholders and Company Program Administrators on a regular basis
Balance daily In Clearing reports to chargeback reports
Maintains and distributes daily, weekly and monthly client reporting
Research and remain current with MasterCard and VISA chargeback processing and compliance changes