Chargeback Analyst

Johnson & Johnson Innovative Medicine•Raritan, NJ

1d•$65,000 - $104,650•Onsite

About The Position

Johnson & Johnson Health Care Systems, Inc. is recruiting for a Chargeback Analyst-Enterprise Contract Management (ECM), to be located in Raritan, NJ. Johnson & Johnson Health Care Systems Inc. (JJHCS) provides contracting, supply chain, business services, and strategic solutions to customers and commercial intermediaries of U.S.-based Johnson & Johnson companies, including hospital systems, health plans, distributors, wholesalers, purchasing organizations, government payer programs, and government healthcare institutions in the U.S. JJHCS also engages with customers to provide streamlined supply chain services for our products that seamlessly integrate with customer operations, address shared evolving market challenges to value-based care, and develop innovative solutions that improve patient care and access. The Chargeback Analyst will be responsible for managing the Chargebacks process for key Medical Tech distributors. This role is responsible for developing key internal and external partnerships, performing root cause analyses, resolving complex Chargeback discrepancies, partnering with Finance regarding Chargeback credits and deductions, and measuring/monitoring wholesaler compliance. In addition, key responsibilities also include any compliance related activities, such as Sarbanes-Oxley related activities.

Requirements

Minimum of Bachelor's degree required
Minimum of two (2) years of relevant work experience
Proven ability to handle conflicting priorities and meet deliverables and deadlines
Demonstrated leadership, analytical, and organization skills, with ability to work independently
Excellent verbal and written communication skills
Proficiency with Microsoft Office Suite, including advanced proficiency with MS Excel (specifically VLOOKUP and pivot tables); Excel macros is preferred)

Nice To Haves

Experience in contracting, chargeback, and/or healthcare
Knowledge of Model N (ICS/CORE) and SAP
Project management/leadership skills
Familiarity, training, or certification with Process Excellence or Lean methodologies
Experience with Model-N or Revitas, Sarbanes –Oxley (SOX), or Database Management

Responsibilities

Manage distributor Chargeback Payments through the CORE, ICS & SAP system
Demonstrate detailed understanding of the department and a broad knowledge of other areas of the business
Provide leadership to other team members and transfer knowledge across departments, Operating Companies, etc.
Regularly communicate in all directions to keep associates, peers and management advised of chargeback status, deadlines and process improvements.
Reconcile incoming Chargebacks submissions based on frequency of distributor submission schedule and process resubmissions
Troubleshoot problems of various complexities with limited supervision and demonstrate high levels of analytical and organizational skills, with the ability to understand systems and processes
Demonstrate a customer service mentality and ability to learn, as well as demonstrate effective communication skills with an ability to make the complex simple.
Collaborate and lead communication with business partners such as Channel Partners, Operating Companies, and distributors to identify and resolve root causes of disputes
Identify and implement process improvements and cost reduction
Timely reconciliation of SAP and research unidentified deductions taken by Distributors to determine validity
Maintain monthly metrics on wholesaler accounts
Perform monthly audits and validate outgoing operating company reports and internal data requests to ensure accuracy
Develop, create, run and analyze reports and perform SOX analysis, as well as build and maintain Standard Operating Procedures as needed
Act decisively while understanding the impact of actions, processes and problems across the department

Benefits

Consolidated retirement plan (pension)
Savings plan (401(k))
Long-term incentive program
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year