Risk Solutions Commercial Auto Technical Manager

The Hanover Insurance Group • Worcester, MA

6d • $115,000 - $135,000

About The Position

The Hanover is seeking a Commercial Auto Technical Manager for its Risk Solutions team, based in Worcester, Massachusetts, with the option of a fully remote arrangement. This full-time, exempt role provides technical leadership in commercial auto and fleet-related risk assessment and consultative services across vehicle types, fleet sizes, operating models, industries, and regulatory environments. The manager supports Risk Solutions field consultants, Technical Services, Corporate Underwriting, Claims, and commercial business partners. The role advances disciplined risk selection, effective risk improvement, field capability, and consistent survey and report quality, with emphasis on driver management, fleet safety systems, crash reduction, vehicle maintenance, regulatory compliance, and vehicle safety technology.

The position partners with underwriting, claims, industry leadership, field operations, agents, and customers to evaluate exposures and controls, address complex or emerging fleet risks, develop commercial auto strategies, and improve risk services. It strengthens field capabilities through training, coaching, co-travel, consultation, quality reviews, and practical tools. The manager also develops technical standards and resources, monitors trends and regulations, supports strategic projects, and may travel to lead or assist with complex fleet surveys and customer consultations.

The role requires at least 10 years of relevant experience, including significant field-based risk assessment and consultative service experience. A bachelor's degree or equivalent work experience and a relevant professional designation are preferred. Travel to customer locations and field operations is required as necessary.

Requirements

• At least 10 years of Risk Solutions, loss control, fleet safety, transportation safety, or related commercial insurance experience, including significant field-based risk assessment and consultative service experience with a national or regional commercial lines carrier, fleet operator, or comparable organization.
• Demonstrated expertise in commercial auto exposures and controls, including fleet safety program evaluation, driver qualification, MVR standards, driver training and supervision, loss and root cause analysis, vehicle inspection and maintenance, and management accountability.
• Working knowledge of DOT and FMCSA requirements and their application to commercial motor vehicle operations, including the ability to distinguish regulated fleet requirements from broader fleet safety practices.
• Experience evaluating fleet and loss data and translating findings into risk insights, customer recommendations, underwriting support, field guidance, and action plans.
• Knowledge of telematics, camera systems, driver monitoring, ADAS, and other vehicle technologies, including how data should be used for coaching, accountability, and continuous improvement.
• Motivated self-starter with initiative and the ability to work independently with minimal direction.
• Strong to exceptional written, verbal, facilitation, presentation, and consultative communication skills, including the ability to influence technical and nontechnical stakeholders.
• Strong to exceptional analytical, critical-thinking, and problem-solving skills, with sound judgment when addressing complex or incomplete risk information.
• Demonstrated project-management skills and ability to manage multiple priorities, projects, and assignments in a dynamic environment.
• Results-focused, collaborative, adaptable, and committed to continuous learning and consistent technical standards.
• Superior consultative skills for risk assessment, risk improvement, customer engagement, and underwriting partnership.
• Ability to use a personal computer and other standard office equipment.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Ability to travel as necessary, including to customer locations and field operations.
• Ability to sit and/or stand for extended periods.
• Ability to walk through customer buildings, yards, terminals, shops, loading areas, and other operating environments.
• Ability to safely observe vehicles and fleet operations in active work environments and enter or exit vehicles when necessary.

Nice To Haves

• Professional designation or certification such as CSP, ASP, ARM, CPCU, CDS, TRIP, or an equivalent transportation or fleet safety credential.
• Bachelor's degree or equivalent work experience in occupational safety, risk management, transportation, engineering, business, insurance, or a related field.

Responsibilities

• Partner with Corporate Underwriting, Technical Directors, Claims, Industry Leadership, and business partners to evaluate commercial auto exposures and controls, contribute to class-of-business strategies, and consult on complex, high-hazard, or emerging fleet risks.
• Lead and support commercial auto technical skill development for Risk Solutions field consultants through training, coaching, co-travel, account consultation, quality review, case studies, and practical field tools.
• Collaborate on strategic projects that strengthen risk selection, service strategy, technical guidance, best practices, data use, and responses to emerging loss trends.
• Support account surveys and customer service through technical consultation and quality reviews, and travel when appropriate to assist with complex or high-risk fleet surveys, customer consultations, and stewardship activities.
• Develop, maintain, and promote consistent commercial auto assessment standards, service practices, recommendation guidance, documentation expectations, and quality controls.
• Collaborate with industry leadership, underwriting, claims, field operations, service managers, agents, and customers on commercial auto risk issues and improvement opportunities.
• Monitor commercial auto loss drivers, emerging exposures, regulatory developments, and industry practices; translate findings into field guidance, training, tools, and action plans.
• Provide technical consultation on driver qualification and selection, MVR standards, onboarding and training, distracted driving, seat-belt use, fatigue management, routing and scheduling, vehicle use policies, and management accountability.
• Evaluate fleet safety management systems, including crash reporting and investigation, preventability determination, post-crash coaching, trend analysis, corrective action, and program effectiveness.
• Provide guidance on vehicle selection, inspection, preventive maintenance, defect reporting, load securement, towing, specialized vehicle operations, and applicable commercial motor vehicle requirements.
• Maintain working knowledge of Federal Motor Carrier Safety Regulations, DOT and FMCSA expectations, and relevant state or local requirements.
• Advance effective use of telematics, camera systems, driver monitoring, ADAS, GPS and routing tools, and other fleet technologies, emphasizing management review, coaching, accountability, and measurable improvement.
• Work with Field Operations Leaders and Technical Directors to identify skill gaps, set development priorities, and strengthen field capability.
• Collaborate with field staff through co-travel, account consultation, quality reviews, mentoring, and technical training to support consistent survey and report standards.
• Develop and maintain internal technical resources, such as training modules, owner manuals, best-practice guidelines, survey aids, recommendation language, and reference materials, as well as appropriate customer-facing resources.
• Partner on solutions and vendor relationships supporting collision reduction, driver behavior improvement, fleet maintenance, claim defensibility, and operational efficiency; assist with implementation and field execution.
• Promote Risk Solutions commercial auto services and capabilities with customers, agents, underwriting partners, and internal stakeholders.
• Attend industry conferences, professional development programs, technical seminars, and webinars to maintain expertise and awareness of fleet safety and commercial auto trends.

Benefits

• Medical, dental, vision, life, and disability insurance
• 401(k) with a company match
• Tuition reimbursement
• Paid time off
• Company-paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical and wellness center in Worcester

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed