Risk Solutions Commercial Auto Technical Manager

Hanover Insurance Group • Worcester, MA

4d • Remote

About The Position

The Commercial Auto Technical Manager provides technical leadership for commercial auto and fleet-related risk assessment and consultative services across vehicle types, fleet sizes, operating models, industries, and regulatory environments. The role supports the Risk Solutions field, Technical Services team, Corporate Underwriting, Claims, and commercial business partners, advancing disciplined risk selection, effective risk improvement, field capability, and consistent survey and report quality. Key areas include driver management, fleet safety systems, crash reduction, vehicle maintenance, regulatory compliance, and effective use of telematics and other vehicle safety technologies.

The manager partners with underwriting, claims, field operations, technical leaders, agents, and customers on commercial auto exposures, controls, and improvement opportunities. They provide advanced technical consultation, support complex or high-risk fleet surveys and customer engagements, and develop consistent assessment standards, service practices, recommendation guidance, documentation expectations, training, tools, and other technical resources. The role also supports strategic projects, vendor relationships, industry engagement, and field development. The position is based in Worcester, Massachusetts, and is eligible for a fully remote arrangement.

Requirements

• At least 10 years of Risk Solutions, loss control, fleet safety, transportation safety, or related commercial insurance experience, including significant field-based risk assessment and consultative service experience with a national or regional commercial lines carrier, fleet operator, or comparable organization.
• Demonstrated expertise in commercial auto exposures and controls, including fleet safety program evaluation, driver qualification, MVR standards, driver training and supervision, loss and root cause analysis, vehicle inspection and maintenance, and management accountability.
• Working knowledge of DOT and FMCSA requirements and their application to commercial motor vehicle operations, including the ability to distinguish regulated fleet requirements from broader fleet safety best practices.
• Experience evaluating fleet and loss data and translating findings into risk insights, customer recommendations, underwriting support, field guidance, and action plans.
• Knowledge of telematics, camera systems, driver monitoring, ADAS, and other vehicle technologies, including using data for driver coaching, accountability, and continuous improvement.
• Motivated self-starter who demonstrates initiative and can work independently with minimal direction.
• Strong to exceptional written, verbal, facilitation, presentation, and consultative communication skills, including the ability to influence technical and nontechnical stakeholders.
• Strong to exceptional analytical, critical-thinking, and problem-solving skills, with sound judgment when addressing complex or incomplete risk information.
• Demonstrated project-management skills and ability to manage multiple priorities, projects, and assignments in a dynamic environment.
• Results-focused, collaborative, adaptable, committed to continuous learning and consistent technical standards, and able to consult effectively on risk assessment, risk improvement, customer engagement, and underwriting partnership.
• Ability to use a personal computer and standard office equipment; work in a fast-paced environment; and manage multiple priorities.
• Ability to travel as necessary, including to customer locations and field operations.
• Ability to sit and/or stand for extended periods; walk through customer buildings, yards, terminals, shops, loading areas, and other operating environments; and safely observe vehicles and fleet operations in active environments and enter or exit vehicles when needed.

Nice To Haves

• Professional designation or certification such as CSP, ASP, ARM, CPCU, CDS, TRIP, or an equivalent transportation or fleet safety credential.
• Bachelor’s degree or equivalent work experience preferred in occupational safety, risk management, transportation, engineering, business, insurance, or a related field.

Responsibilities

• Partner with Corporate Underwriting, Technical Directors, Claims, Industry Leadership, and business partners to evaluate commercial auto exposures and controls, contribute to class-of-business strategies, and advise on complex, high-hazard, or emerging fleet risks.
• Lead and support commercial auto technical skill development for Risk Solutions field consultants through training, coaching, co-travel, account consultation, quality review, case studies, and practical field tools.
• Work with Technical Directors and Corporate Underwriting on projects that strengthen risk selection, service strategy, technical guidance, best practices, data use, and responses to emerging loss trends.
• Support field execution with technical account consultation and quality reviews; travel as appropriate to lead or assist with complex or high-risk fleet surveys, customer consultations, and stewardship activities.
• Develop, maintain, and promote consistent commercial auto assessment standards, service practices, recommendation guidance, documentation expectations, and quality controls.
• Collaborate with Industry Leadership, underwriting, Claims, Field Operations Leaders, underwriters, Risk Solutions service managers, agents, and customers on commercial auto risk issues and improvement opportunities.
• Monitor loss drivers, emerging exposures, regulatory developments, and industry practices, translating findings into field guidance, training, tools, and action plans.
• Provide technical consultation on driver qualification and selection, motor vehicle record standards, onboarding and training, distracted-driving controls, seat-belt use, fatigue management, routing and scheduling, vehicle use policies, and management accountability.
• Evaluate fleet safety management systems, including crash reporting and investigation, preventability determination, post-crash coaching, trend analysis, corrective action, and measurement of effectiveness.
• Provide technical guidance on vehicle selection, inspection, preventive maintenance, defect reporting, load securement, towing, specialized vehicle operations, and applicable commercial motor vehicle requirements.
• Maintain working knowledge of Federal Motor Carrier Safety Regulations, DOT and FMCSA expectations, and relevant state and local requirements.
• Advance effective use of telematics, camera systems, driver monitoring, ADAS, GPS and routing tools, and other fleet technologies, emphasizing management review, coaching, accountability, and measurable improvement.
• Work with Field Operations Leaders and Technical Directors to identify skill gaps, set development priorities, and strengthen field capability in risk assessment and consultative service.
• Collaborate with field staff through co-travel, consultation, quality reviews, mentoring, and technical training to support consistent survey and report standards.
• Develop and maintain internal technical resources and appropriate customer-facing materials, including training modules, owner manuals, best-practice guidelines, survey aids, recommendation language, and technical references.
• Partner on solutions and vendor relationships supporting collision reduction, driver behavior improvement, fleet maintenance, claim defensibility, and operational efficiency; assist with implementation and field execution.
• Promote Risk Solutions commercial auto services and capabilities with customers, agents, underwriting partners, and internal stakeholders.
• Attend industry conferences, professional development programs, technical seminars, and webinars to maintain expertise and awareness of fleet safety and commercial auto trends.
• Deliver quality, consistent, defensible, and impactful technical work; support effective partnerships, field capability, survey and report quality, timely project outcomes, practical innovation, responsiveness, productivity, and sound prioritization.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed