Commercial Account Manager (PBSA/BTR)

UniHomes

1d • Remote

About The Position

This field-based/remote role involves managing relationships with Purpose Built Student Accommodation (PBSA) or Build to Rent (BTR) operators. The Commercial Account Manager will be responsible for a growing portfolio of operator accounts, focusing on strengthening partnerships, protecting commercial value, and driving sustainable revenue growth. This position is an opportunity to contribute to a fast-growing segment of UniHomes, which is backed by an established PropTech business. The role aims to help accommodation providers improve listing performance and tenancy conversions while ensuring partnerships are mutually beneficial. The ideal candidate will possess strong relationship-building skills, sound commercial judgment, and the confidence to negotiate, influence, and ensure commitments are met. The role requires national client travel and occasional overnight stays.

Requirements

• Proven experience managing complex B2B accounts, ideally with PBSA operators.
• Track record of commercial negotiation and revenue growth.
• Experience confidently leading complex commercial conversations.
• Exceptional interpersonal and stakeholder management skills, with the ability to build rapport and influence at all levels.
• A strong commercial mindset underpinned by a proactive, data-driven approach to account growth and revenue generation.
• Proficient and comfortable navigating property management systems, CRM platforms (ideally Salesforce), and various online marketplaces.
• Highly organised, capable of managing a diverse portfolio of accounts simultaneously while maintaining meticulous attention to detail.
• A clear, confident, and persuasive communicator (both written and verbal) who can articulate complex information effectively.
• Full, valid UK driving licence (as this is a field-based role with regular travel).
• Permanent and unrestricted right to work in the UK.

Nice To Haves

• Experience and a strong network directly within the Purpose-Built Student Accommodation (PBSA) and/or Build-to-Rent (BTR) sector.
• Direct experience within the PropTech, SaaS, or online marketplace environments.
• Familiarity with occupancy strategies, revenue management, and seasonal trends specific to student accommodation.
• Experience with the International Student Market.

Responsibilities

• Develop and maintain robust, high-value relationships with key decision-makers within PBSA and BTR operators.
• Serve as the primary strategic point of contact, leading ongoing discussions around performance, optimisation, and new opportunities.
• Conduct a minimum of 10 impactful meetings per week, including in-depth account reviews, strategic follow-ups, and platform training sessions.
• Actively represent UniHomes at industry networking events and conferences to strengthen relationships and uncover new opportunities.
• Lead commercial account reviews, renewals, and contract negotiations, ensuring partnerships deliver sustainable value for both parties.
• Lead commercial discussions, working with internal teams and operators to achieve clear, timely, and mutually agreed outcomes.
• Proactively monitor, analyse, and significantly improve the performance of operator listings, ensuring maximum visibility, competitiveness, and data accuracy.
• Deliver regular, insightful reports and data-driven recommendations that directly contribute to partner success and conversion rates.
• Provide weekly performance headlines and comprehensive reports to the Head of PBSA and BTR.
• Ensure all partner listings are complete, up-to-date, and consistently exceed platform standards across pricing, availability, rich media (images/virtual tours), and detailed property information.
• Collaborate with operators to effectively roll out impactful promotional offers and dynamic seasonal adjustments.
• Work seamlessly across our product, content, and marketing teams to address client needs swiftly and enhance overall platform functionality.
• Identify and help implement process improvements that elevate partner satisfaction and streamline operational efficiencies.

Benefits

• Healthcare scheme
• Employee Assistance Programme
• Mental health and financial support
• Holiday allowance 31 days (incl. BH)
• Length of service days
• Volunteering day
• Enhanced family leave
• Enhanced pension
• Salary sacrifice
• Sick pay
• Career progression
• Personal and professional development
• Social events
• Recognition awards
• Complimentary breakfast, hot & cold drinks, snacks, pool table, and company social activities (when visiting office)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed