Commercial Account Manager

Reachdesk Ltd•Raleigh, NC

10h•Hybrid

About The Position

As a Commercial Account Manager at Reachdesk, you will own retention and growth across a portfolio of existing customers. This is a commercially oriented account management role focused on renewals, expansion, and strategic account growth, with some prospecting within your book of business. Success in this role requires strong commercial judgment, problem-solving ability, and the ability to turn customer needs into revenue opportunities. A key part of the role is helping customers get the most value from Reachdesk by identifying challenges early, solving problems, and quarterbacking cross-functional teams to drive strong customer outcomes. Your goal is to grow long-term customer value by understanding each customer’s business objectives, aligning them with our platform capabilities, and delivering measurable business outcomes.

Requirements

5+ years in account management, account executive, renewals, or similar commercially oriented roles with direct revenue ownership, and a proven track record of renewing, retaining, and growing revenue
Sales, SDR/BDR, or account executive experience strongly preferred
Experience in subscription-based SaaS or other recurring-revenue environments with a consultative, strategic sales motion strongly preferred
Demonstrated success owning renewals, upsells, cross-sells, and expansion within an existing book of business
Track record of creating pipeline and generating new opportunities within existing accounts
Strong commercial judgment and problem-solving ability
Proven ability to build executive-level relationships across complex organizations
Strong written, verbal, and analytical skills, with the ability to clearly explain and simplify complex concepts
Highly self-motivated and organized, with a proven ability to manage multiple priorities in a fast-paced, innovative environment

Responsibilities

Own retention, renewals, and growth across a portfolio of existing customers
Build strong, multi-threaded relationships across key stakeholders and decision-makers
Drive upsell, cross-sell, and expansion opportunities within existing accounts
Prospect to expand Reachdesk’s contractual opportunities within your book of business across teams, departments, and use cases
Lead renewal and commercial conversations, including pricing, terms, and negotiation
Run strategic account planning and business reviews tied to customer priorities and measurable outcomes
Identify customer challenges early and work cross-functionally to solve them
Quarterback internal teams across Client Success, Swag Sourcing, Marketplace, and Logistics to help customers achieve the right outcomes
Maintain strong forecasting discipline and pipeline visibility across your book of business
Represent Reachdesk with confidence and professionalism in executive-level discussions