Command Post Staff

ASM Global • Houston, TX

1d • Onsite

About The Position

Legends Global has an immediate opening for Part-Time Command Post Staff at Reliant Park in Houston, Texas. Under general supervision, Command Post Staff perform duties during events, including answering phone calls, monitoring radio and text communications, and dispatching appropriate personnel. Duties vary between facilities and events. The role acts as a liaison between the facility and clients, helping ensure client requirements are met and facility rules, regulations, and policies are followed.

The position supports the unified Command Post during large-scale events at Reliant Park, including concerts, Houston Texans home games, Houston Livestock Show & Rodeo events, family shows, and national sporting events. Staff handle incident reports through incident-management software, coordinate responses with departments and partners, support event-day checklists, keep the Lead Event Manager informed, and may document details during emergency responses. They are expected to provide a professional guest experience and remain calm during busy, strenuous event activity.

The role requires a high school diploma or GED (or equivalent combination of education and skills), at least two years of related experience, a U.S. motor vehicle operator’s license, and availability for requested Reliant Park training. Experience with ISS 24/7 Incident Management Software is preferred. Work may involve long and irregular hours, including days, evenings, weekends, and holidays. The employee may work inside or outside and is regularly required to move around the facility, stand for long periods, talk, and hear.

Applicants should submit a recent resume, cover letter, and salary requirements. Only the first 150 resumes received will be considered. Legends Global is an Equal Opportunity/Affirmative Action employer and encourages applications from women, minorities, individuals with disabilities, and protected veterans.

Requirements

• High school graduate/GED or an equivalent combination of education and skills.
• Minimum of 2 years of related experience.
• Work independently, exercising judgment and initiative.
• Work effectively under pressure or stringent schedules and produce accurate results.
• Maintain effective working relationships with clients, employees, exhibitors, patrons, and others encountered during employment.
• Define problems, collect data, establish facts, and draw valid conclusions.
• Follow oral and written instructions and communicate effectively in oral and written form.
• Work in a fast-paced environment.
• Able to work long and irregular hours, which may include days, evenings, weekends, and holidays.
• Communicate and maintain professional relationships with employees at all levels, including executive level.
• Be organized, solve problems, make decisions, and thrive in a fast-paced, busy event environment.
• Operate and be proficient with standard office equipment and personal computers using Outlook, MS Windows, Excel, and Word.
• Be licensed to operate a motor vehicle in the United States.
• Be available to attend requested Reliant Park training.

Nice To Haves

• Experience using ISS 24/7 Incident Management Software.

Responsibilities

• Represent Legends Global Reliant Park in the unified Command Post during large-scale events, including stadium events, concerts, games, family shows, and national sporting events.
• Enter, dispatch, and close incidents based on information received from various departments through 24/7 incident-management software.
• Monitor the Command Post radio channel, dispatch calls to appropriate departments or partners, and ensure timely incident response.
• Answer Command Post phone calls from stadium team members and dispatch calls based on the information received.
• Ensure incidents in the 24/7 software are completed and closed promptly with accurate information.
• Answer and monitor incoming text messages through the stadium text line for Legends Global-led events.
• Dispatch and complete event-day Command Post checklist tasks in a timely manner.
• Maintain contact with the Lead Event Manager while the Command Post is open during events.
• Communicate active changes in real time to departments or partners.
• Potentially act as a scribe during emergency response to track communicated details accurately.
• Provide a world-class guest experience to guests and employees while remaining calm and professional during busy event activity.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED