Command Center Specialist

Dean Dorton•Fort Wright, KY

About The Position

The Command Center Specialist supports Dean Dorton professionals by processing client-related projects and ensuring deliverables meet firm standards. The role prepares accurate, timely, and high-quality materials that support client service and firm operations. As part of the Office Services team, the specialist contributes to efficient daily operations and a professional internal client experience. The position handles incoming client documents, prepares and reviews confidential materials such as tax returns, financial reports, and proposals, updates project statuses, and maintains electronic files and document-processing supplies. The specialist also supports workflow continuity through cross-training, process improvements, and back-up coverage for front desk and Command Center colleagues. Occasional local travel may be required.

Requirements

At least two years of experience in an administrative support role.
Strong critical-thinking skills and the ability to manage multiple tasks and deadlines.
Excellent verbal and written communication skills.
Ability to work effectively with diverse stakeholders at all levels of the firm.
Strong attention to detail and accuracy.
Proficiency with the Microsoft Office Suite.
Ability to use office equipment such as copiers and binding machines.
Ability to use communication platforms.

Responsibilities

Receive, scan, and process incoming client documents accurately and efficiently.
Prepare, format, assemble, and review confidential client materials, including tax returns, financial reports, and proposals, in accordance with firm standards.
Perform administrative and quality control reviews for outgoing client deliverables.
Update project and document status within the firm’s workflow management system.
Maintain organized electronic file storage and documentation.
Track and maintain inventory of supplies used in document processing.
Provide back-up support for the Front Desk Coordinator and Command Center Associate as needed.
Manage multiple assignments and deadlines with organization and accountability.
Communicate professionally with Command Center leadership and internal stakeholders.
Handle sensitive and confidential materials with discretion and sound judgment.
Collaborate with team members to support workflow continuity.
Cross-train within the Command Center to ensure operational coverage.
Participate in process improvements that enhance efficiency and quality standards.
Contribute to a collaborative and service-oriented Office Services team culture.