Command Center Officer

Westgate Resorts • Ocoee, FL

1d • $20 - $20

About The Position

Westgate Resorts is seeking a Command Center Security Officer to support nationwide emergency management, corporate security, incident monitoring, crisis communications, and business continuity operations across its resort portfolio. The role serves as a communication link between field response teams, resort and corporate leadership, and emergency response agencies by monitoring security systems, coordinating communications, and providing real-time situational awareness during routine operations and emergencies. The position is based at the Ocoee Call Center and has a schedule of 2:30 p.m. to 11:00 p.m.

The successful candidate will bring strong critical-thinking, communication, multitasking, and decision-making skills and be comfortable working in a fast-paced security operations center. Relevant experience may include security operations, dispatch, emergency management, law enforcement support, surveillance monitoring, crisis communications, public safety, hospitality security, or command center operations.

Requirements

• High school diploma or GED required.
• Proficiency with Microsoft Word, Excel, Outlook, and other Microsoft Office applications.
• Strong verbal and written communication skills.
• Excellent critical-thinking and problem-solving abilities.
• Ability to analyze incidents and determine appropriate response or escalation.
• Strong organizational skills and ability to maintain accurate records and documentation.
• Ability to work independently and collaboratively in high-pressure situations.
• Ability to manage multiple tasks simultaneously while maintaining accuracy and attention to detail.

Nice To Haves

• 1–3 years of experience in emergency management, security operations, command center operations, dispatch, surveillance monitoring, public safety, law enforcement support, military operations, crisis management, hospitality security, or a related field.
• Experience in a Security Operations Center (SOC), Global Security Operations Center (GSOC), Emergency Operations Center (EOC), dispatch center, or command center.
• FEMA ICS-100 and ICS-700 certifications.
• Additional FEMA, NIMS, Emergency Management, Homeland Security, Public Safety, or Security Operations certifications.
• Familiarity with CCTV systems, access control systems, video surveillance platforms, alarm monitoring systems, and emergency notification software.

Responsibilities

• Monitor CCTV surveillance systems, security cameras, access control systems, alarms, and security technology platforms across Westgate resort properties.
• Serve as a primary communication hub among resort personnel, emergency responders, corporate leadership, and executive stakeholders during incidents and critical events.
• Maintain situational awareness by monitoring live video feeds, security systems, weather alerts, emergency notifications, public safety communications, and news media reporting.
• Coordinate emergency management responses involving police, fire departments, EMS personnel, security teams, and resort leadership.
• Use emergency notification systems and mass communication platforms to communicate incidents, threats, weather events, and operational updates.
• Prepare and distribute incident reports, executive summaries, situation reports, and operational briefings.
• Provide real-time operational updates to executives, management teams, and response personnel during emergency and non-emergency situations.
• Support emergency preparedness, mitigation, response, recovery, and business continuity initiatives across the organization.
• Participate in emergency management planning, exercises, drills, training initiatives, and after-action reviews.
• Assist with incident documentation, video evidence retrieval, surveillance review, and historical incident research.
• Support the development, implementation, and continuous improvement of emergency management programs and command center procedures.
• Collaborate with resort management teams, safety departments, security personnel, and emergency response partners nationwide.
• Represent Westgate Resorts at local, county, state, and regional emergency management meetings, emergency operations centers, and planning activities as needed.
• Maintain accurate operational logs, attendance records, communication records, and incident documentation.
• Complete assigned FEMA, Incident Command System, National Incident Management System, emergency management, and security-related certifications and training.
• Perform additional duties as assigned by Emergency Management or Executive Security leadership.

Benefits

• Medical, dental, and vision coverage
• Paid vacation, sick, and personal time
• Paid holidays
• 401(k) with company match
• Daily Pay access
• Pregnancy, parental leave, and adoption assistance
• Wellness programs
• Flexible spending accounts
• Tuition assistance
• Military leave
• Employee Assistance Program
• Life, disability, accident, critical illness, and hospital insurance
• Pet insurance
• Loyalty program discounts on hotels, cruises, resorts, restaurants, entertainment, and more
• Low-cost gym membership
• Annual David A. Siegel Legacy Scholarship of up to $40,000 for one eligible dependent of a current Team Member
• Career growth and advancement opportunities
• Community involvement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED