Command Center Associate

Floor & Decor • Salt Lake, UT

2d

About The Position

The Command Center Associate greets customers and manages the storage pick-up process. The role includes handling storage buy pick-ups through the company’s car topper program, verifying that pick-up individuals are authorized, collecting required customer information, and delivering orders in POS. The associate also answers phones according to company SOPs, helps customers with product questions and selections, and cleans and stocks products to brand standards. The position requires compliance with safety procedures and working consistently with the company’s core roles.

The role is available in full-time and part-time positions. Work takes place in a warehouse environment where employees are frequently exposed to moving vehicles and moderate-to-noisy conditions. Physical demands include lifting, carrying, pushing, pulling, or otherwise moving objects, along with frequent standing, walking, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling.

Base pay starts at $15.15 per hour, with higher starting pay available based on experience. Benefits and rewards include bonus and career advancement opportunities, financial programs, insurance plans subject to eligibility criteria, paid time off, paid holidays, a personal holiday, and paid volunteer time off starting on Day 1.

Requirements

• At least one year of retail sales experience, or an equivalent combination of education and experience sufficient to perform the essential job functions, as determined by the company.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills and ability to work with all levels of store management and store associates.
• Strong computer skills and internet project coordination experience.
• Ability to work independently as a self-starter in a fast-paced environment.
• Ability to exert 30–60 pounds of force occasionally, 20–30 pounds frequently, and up to 20 pounds constantly to move objects.
• Ability to frequently stand, walk, reach, climb or balance, and stoop, kneel, crouch, or crawl; frequent use of hands and fingers to handle or feel objects.

Responsibilities

• Greet customers making storage buy purchases.
• Manage the storage buy pick-up process using the company’s car topper program.
• Follow the company’s phone-answering standard operating procedures.
• Verify that the person picking up a storage buy order is authorized to do so.
• Collect required customer information for all storage buy pick-ups.
• Deliver customer storage buy orders in POS.
• Follow the company’s safety standard operating procedures for lifting.
• Maintain expert product knowledge and assist customers with product questions and selections.
• Clean and stock products according to Floor & Decor brand standards.
• Act and work in a manner consistent with the company’s core roles.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays and a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed