Command Center Associate

Floor & Decor • Wilmington, NC

12d

About The Position

The Command Center Associate greets customers and manages the storage buy pick-up process. The role includes verifying that customers collecting orders are authorized, gathering required customer information, and delivering orders in the point-of-sale system. The associate also answers phones according to company procedures, assists customers with product questions and selections, and cleans and stocks products to company standards. The position requires following safe lifting procedures and working consistently with the company’s core roles.

The work environment frequently includes a warehouse and moving vehicles, with noise typically ranging from moderate to noisy. The position may be available as either full-time or part-time. The stated minimum base pay is $15.15 per hour, with higher starting pay available based on experience.

Requirements

• One year of retail sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills and the ability to work with all levels of store management and store associates.
• Strong computer skills and internet project coordination experience.
• Ability to work independently and effectively in a fast-paced environment.
• Ability to exert 30–60 pounds of force occasionally, 20–30 pounds frequently, and up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to frequently stand, walk, reach, climb or balance, and stoop, kneel, crouch, or crawl; frequent use of hands and fingers to handle or feel.

Responsibilities

• Meet and greet storage buy customers.
• Manage the storage buy pick-up process using the company’s car topper program.
• Follow the company’s phone-answering standard operating procedures.
• Verify that the person picking up a storage buy order is authorized to do so.
• Obtain required customer information for all storage buy pick-ups.
• Deliver customer storage buy orders in the point-of-sale system.
• Comply with the company’s safety standard operating procedures for lifting.
• Maintain expert product knowledge and assist customers with product questions and selections.
• Clean and stock products according to Floor & Decor’s brand standards.
• Act and work in a manner consistent with the company’s core roles.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed