Colorado Works Case Management Specialist

City and County of Denver • Denver, CO

3d • Hybrid

About The Position

The Colorado Works Case Management Specialist works with Colorado Works participants in a continuum of employment-centered services through Denver Human Services’ Economic Security Division. The role supports participants in strengthening economic well-being and mobility by connecting them with program and community resources and helping them navigate employment barriers and family needs.

The position is hybrid: onsite at Denver Human Services, 1200 Federal Blvd, Denver, Colorado, three days per week, and offsite two days per week. Employees must work within Colorado on offsite days. The role requires a valid driver’s license at the time of application, which must remain current during employment.

Requirements

• High school graduation or a GED, HiSET, or TASC certificate.
• Four years of experience performing intake, including assessing and identifying client strengths and needs and providing referrals for assistance. A combination of appropriate education and experience may substitute for the minimum requirements.
• Valid driver’s license at the time of application; licenses and certifications must be kept current as a condition of employment.

Nice To Haves

• Experience in motivational interviewing, organizing, planning, and monitoring customer progress.
• Ability to work effectively with other employees, agencies, and the public.
• Exceptional oral, written, and interpersonal communication skills, including the ability to work effectively with people of diverse backgrounds and lifestyles.
• Strong skills in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Experience with the Colorado Benefits Management System (CBMS) and Denver’s Work Management System (WMS).
• Experience with the Colorado Works program or working with vulnerable populations.

Responsibilities

• Facilitate individual and family assessments to identify strengths and barriers to employment success.
• Identify specific, attainable short- and long-term goals that provide a path off public assistance.
• Develop collaborative individual plans with customers that take family needs into consideration.
• Support customers’ circumstances and choices and provide information about agency and community-based resources.
• Monitor customer progress by acknowledging and celebrating successes.
• Coordinate with staff to provide initial and ongoing financial eligibility for program benefits when necessary.

Benefits

• Guaranteed lifelong monthly pension after vesting following five years of service.
• 457B Retirement Plan.
• 140 hours of paid time off earned within the first year.
• 12 paid holidays, one personal holiday, one wellness day, and one volunteer day per year.
• Competitive medical, dental, and vision plans effective within one month of start date.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED