Colorado Works Case Management Specialist
About The Position
The Colorado Works Case Management Specialist works within Denver Human Services’ Economic Security Division, which supports residents in strengthening economic well-being and mobility through program services and community partnerships. The role provides Colorado Works participants with a continuum of employment-centered services, supporting them in identifying goals and connecting to resources that can help them achieve greater economic stability and move off public assistance. The position is hybrid: employees work onsite at Denver Human Services, 1200 Federal Blvd, Denver, Colorado, three days per week and offsite two days per week. Employees must be within Colorado on offsite days. The City and County of Denver has more than 11,000 team members. The position is listed as unlimited, and the full salary range is $26.84–$40.27, with a target hiring range of $26.84–$33.55.
Requirements
- High school graduation or possession of a GED, HiSET, or TASC Certificate.
- Four years of experience performing intake, including assessing and identifying client strengths and needs and providing referrals for assistance.
- A combination of appropriate education and experience may substitute for the minimum education and experience requirements.
- Valid driver’s license at the time of application; licenses and certifications must remain current as a condition of employment.
- Excellent skills in motivational interviewing, organizing, planning, and monitoring customer progress.
- Ability to work effectively with other employees, agencies, and the public.
- Strong oral, written, and interpersonal communication skills, including the ability to work effectively with people of diverse backgrounds and lifestyles.
- Strong skills in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
Nice To Haves
- Experience with the Colorado Benefits Management System (CBMS) and Denver’s Work Management System (WMS).
- Experience with the Colorado Works program or working with vulnerable populations.
Responsibilities
- Facilitate individual and family assessments to identify strengths and barriers to employment success.
- Help participants identify specific, attainable short- and long-term goals that provide a path off public assistance.
- Develop collaborative individual plans with customers that take family needs into consideration.
- Support customers’ circumstances and choices and provide information about agency and community-based resources.
- Monitor customer progress and acknowledge and celebrate successes.
- Coordinate with staff to provide initial and ongoing financial eligibility for program benefits when necessary.
Benefits
- Guaranteed lifelong monthly pension after vesting following five years of service.
- 457B Retirement Plan.
- 140 hours of PTO earned within the first year.
- 12 paid holidays, one personal holiday, one wellness day, and one volunteer day per year.
- Competitive medical, dental, and vision plans effective within one month of the start date.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
