Collision Parts Coordinator

Boyd Group Services•Waterford, MI

1d•$17 - $20

About The Position

The Collision Parts Coordinator provides an exceptional customer experience by proactively managing parts for each repair order. This includes ordering, receiving, storing, dispatching, and returning parts, while verifying their accuracy and quality in time to meet the production schedule and vehicle needs. The role works with vendors and shop team members to ensure the correct parts are available when needed, maintain accurate records and invoices, and support proper profit margins. The position also requires handling materials and frequently bending, crouching, reaching, and handling tools.

Requirements

High school diploma or equivalent.
1–3+ years of experience working with automotive parts; auto body parts experience is a bonus.
Customer-service orientation and strong organizational ability to manage pressure, conflicting demands, and task priorities; takes initiative in problem-solving situations.
I-CAR Registered and working toward Gold Class certification.
Effective verbal and written communication skills.
Strong attention to detail and a high degree of accuracy.
Ability to manage a fast-paced environment, multitask, and work under pressure.
Working knowledge of vehicle repair practices.
Working knowledge of Summit and Repair Centre management information systems.
Working knowledge of Mitchell and Audatex.
Experience with parts-sourcing tools: Car-part, Progi, APU, and LKQ B2B.
Solid problem-solving abilities, above-average computer proficiency, and above-average organizational skills.
Ability to succeed in a fast-paced work environment, work well with others, and achieve common goals.
Frequently bend, crouch, reach, and handle tools; lift materials in excess of 50 lbs.

Nice To Haves

Auto body parts experience.

Responsibilities

Ensure consistent execution of the WOW (Wow Operating Way) plan.
Communicate customer requests and needs to appropriate team members.
Work with vendors to order and receive parts for repair orders; verify the quality, correctness, and quantity of received parts and identify parts needed to complete repairs.
Distribute parts to the shop in a timely manner according to the production schedule.
Enter parts invoices into the recommended Management Information System (MIS).
Label and track parts by repair order number and store them with the vehicle and/or scheduled repairs.
Communicate Parts Price Changes (PPI) to required team members.
Order and receive supplemental parts in the MIS and monitor the performance of parts, materials, and sublet vendors.
Reconcile the parts vendor invoice history report daily.
Ensure invoices and credit memos are posted and filed or scanned promptly.
Verify that vendor invoices include the correct negotiated discount to maintain proper profit margins.
Perform other duties as assigned.

Benefits

Annual paid time off (PTO) plans.
Two weeks of paid parental leave for full-time employees who work a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option.