Collision Parts Coordinator

Boyd Group Services•Huntsville, AL

6d•$15 - $22

About The Position

The Parts Coordinator is responsible for providing an exceptional customer experience by proactively managing the ordering, receiving, storing, dispatching, and returning of parts for each repair order. The role verifies the accuracy and quality of parts in a timely manner in line with the production schedule and vehicle needs. The Parts Coordinator works with vendors and internal team members to ensure that the correct parts are available and distributed to the shop when needed, and helps maintain accurate parts, invoice, and credit memo records. The role also monitors vendor performance and negotiated discounts to support proper profit margins.

Requirements

High school diploma or equivalent.
1–3+ years of experience working with automotive parts.
Customer-service orientation and strong organizational ability to manage pressure, conflicting demands, and task priorities.
Initiative in problem-solving situations.
I-CAR Registered and working toward Gold Class certification.
Ability to communicate effectively, verbally and in writing.
Strong attention to detail and a high degree of accuracy.
Ability to manage a fast-paced environment, multitask, and work under pressure.
Working knowledge of vehicle repair practices.
Working knowledge of the Summit and Repair Centre management information systems.
Working knowledge of Mitchell and Audatex.
Experience with parts sourcing tools: Car-part, Progi, APU, and LKQ B2B.
Solid problem-solving abilities.
Above-average computer proficiency and organizational skills.
Ability to succeed in a fast-paced work environment and work well with others to achieve common goals.
Frequently bend, crouch, reach, and handle tools.
Ability to lift materials in excess of 50 lbs.

Nice To Haves

Experience with auto body parts.

Responsibilities

Ensure consistent execution of the WOW (Wow Operating Way) plan.
Communicate customer requests and needs to appropriate team members.
Work with vendors to order and receive parts for repair orders, confirming the quality, correctness, and quantity of parts received.
Identify the parts necessary to complete repairs in the shop.
Distribute parts to the shop in a timely manner according to the production schedule.
Enter parts invoices into the recommended Management Information System (MIS).
Label and track parts by repair order number and store them with the vehicle and/or scheduled repairs.
Communicate Parts Price Changes (PPI) to required team members.
Order and receive supplemental parts in the MIS.
Monitor the performance of parts, materials, and sublet vendors.
Reconcile the parts vendor invoice history report daily.
Post and file or scan invoices and credit memos in a timely manner.
Verify that vendor invoices reflect the correct negotiated discount.
Perform other duties as assigned.