Collision General Manager

Caliber Holdings•Warner Robins, GA

2d•Onsite

About The Position

Caliber Collision is hiring a Collision General Manager to oversee the overall operation of a service center. The role includes managing risk, teammate development, client metrics, production, and administration. The General Manager recruits, recognizes, and retains teammates; monitors current financial performance; and reviews prior-month financial metrics to identify trends and opportunities. The role ensures that vehicle repairs are completed thoroughly, safely, and profitably in accordance with Caliber’s Standard Operating Procedures, insurance partner requirements, and industry guidelines and standards. The position is based at the Warner Robins service center. Caliber describes itself as having more than 1,700 centers nationwide and more than 30,000 teammates, and offers career training and advancement opportunities.

Requirements

At least 3 years of collision management experience.
Valid driver’s license and eligibility for coverage under the company insurance policy.
Must be 21 years of age or older.
Advanced understanding of collision estimatics.
Prior experience with CCC1.
Advanced understanding and knowledge of repair processes and procedures.
Ability to understand written and verbal instructions.
Ability to prioritize competing tasks and adapt to a fast-paced environment.
Ability to provide personable, friendly customer service to internal and external customers.
Ability to perform consistent physical activity, including reaching below and above shoulder level, kneeling, bending, squatting, and lifting objects over 50 lbs.
Must be eligible to work in the U.S. without restrictions.

Responsibilities

Oversee the overall operation of the service center, including risk management, teammate development, client metrics, production, and administration.
Recruit, recognize, and retain talented teammates.
Monitor current financial performance metrics and review prior-month metrics to identify opportunities and trends.
Ensure vehicle repairs are performed thoroughly, safely, and profitably in accordance with Caliber’s Standard Operating Procedures, insurance partner requirements, and industry guidelines and standards.