Service Advisor

Classic Collision•Portland, OR

About The Position

Classic Collision is hiring a Collision Estimator to serve as the customer’s primary point of contact throughout the vehicle repair process, from drop-off through delivery. The role prepares repair estimates for customers and insurance partners in accordance with manufacturer and company guidelines, coordinates with insurers and technicians, and keeps customers informed about repair progress. The estimator also helps maintain customer satisfaction and performs a quality inspection before vehicle delivery. The position is commission-based, with compensation dependent on expected sales volume and experience; the listed range is $85,000–$130,000. Classic Collision describes itself as a rapidly growing company focused on safety, quality, integrity, and customer service.

Requirements

Must be at least 18 years of age.
Valid driver's license required.
Ability to provide clear, concise information in writing, by phone, and in person.
Strong organizational skills.
Successful completion of a background check required.

Nice To Haves

Prior collision estimating experience preferred.
Familiarity with CCC1 estimating systems preferred.
I-CAR or ASE certification preferred.

Responsibilities

Serve as the primary point of contact for customers from vehicle drop-off through delivery.
Prepare estimates for customers and insurance partners according to manufacturer and Classic Collision guidelines.
Partner with insurance companies to manage customer claims and support a positive customer experience.
Communicate repair-process updates to customers.
Coordinate with technicians to confirm all damage has been identified.
Maintain customer satisfaction scores according to company standards.
Perform a quality inspection before delivering the vehicle to the customer.
Perform other related duties as assigned.