Collision Estimator In Training
About The Position
The Estimator in Training works closely with an Estimator to learn to diagnose vehicle damage and prepare accurate, thorough, and profitable repair estimates in accordance with insurance partner and company guidelines. The role also communicates the value Gerber provides to customers to help achieve a high closed-sales ratio. The position supports the repair process from customer drop-off through completion, including documenting damage, coordinating with production and repair teams, preparing estimates and parts lists, setting and communicating promise dates, and keeping customers and insurance representatives informed. The employee must be able to meet the physical demands of inspecting vehicle damage; reasonable accommodations may be made for individuals with disabilities. Duties and responsibilities may change with or without notice.
Requirements
- High school diploma or GED.
- Prior customer service experience.
- Must currently possess or successfully complete 16 I-CAR units within the first 12 months of employment.
- Excellent communication skills.
- Computer literacy.
- Good decision-making ability and sound judgment.
- Ability to walk, stand, stoop, kneel, and crouch when estimating vehicle damage.
- Clear vision sufficient to estimate vehicle damage.
Nice To Haves
- Four to six years of related work experience.
- Experience with photo-imaging software.
- Knowledge of Microsoft products.
Responsibilities
- Ensure consistent execution of the WOW (Wow Operating Way) plan.
- Greet customers at repair drop-off and build rapport.
- Map vehicle damage with the customer, including previous damage, the current loss, and WOW opportunities.
- Handle repair mapping, take initial photographs, and upload photos and notes to CCC One, including arrival time and related details.
- Notify production when a vehicle arrives and place it in the production queue; verify the estimate during teardown.
- Finalize estimates using the proper Repair Planning Template.
- Work with the repair team to ensure windshield notations are correct and complete, and assemble the final parts list.
- Use the Promise Date Calculator to set a promise date and call the customer to review the estimate and date.
- Provide regular customer updates at the frequency established by management.
- Participate in regularly scheduled production meetings.
- Call customers whose vehicles are expected to be completed the next day and schedule with them.
- Follow up with technicians after vehicle teardown and adjust estimates when needed.
- Assist insurance adjusters with damage reports and provide service to insurance claim re-inspectors.
Benefits
- Annual paid time off (PTO) plans.
- Two weeks of paid parental leave for full-time employees who work at least 30 hours per week.
- Six paid holidays annually.
- Medical, prescription drug, dental, and vision insurance effective Day 1.
- 401(k) retirement plan with company match.
- Employer-paid short-term disability and life insurance.
- Additional voluntary life insurance.
- Continuing education opportunities.
- Free prescription or non-prescription safety glasses annually.
- Annual voluntary uniform stipend.
- Voluntary daily pay option.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
