Collision Estimator In Training
About The Position
The Estimator in Training works closely with an Estimator to learn how to diagnose vehicle damage and prepare accurate, thorough, and profitable repair estimates according to insurance partner and company guidelines. The role also communicates the value Gerber provides to customers to support a high closed sales ratio. The position supports the repair process from vehicle drop-off through completion. This includes documenting damage and photographs, entering information in CCC One, coordinating with production and repair teams, completing and adjusting estimates, preparing parts lists, setting and communicating promise dates, and keeping customers and insurance partners informed. The role participates in production meetings and follows the WOW (Wow Operating Way) plan.
Requirements
- High school diploma or GED.
- Prior customer service experience.
- Must currently possess or successfully complete 16 I-CAR units within the first 12 months of employment.
- Excellent communication skills.
- Computer literacy.
- Good decision-making ability and sound judgment.
- Ability to walk, stand, stoop, kneel, and crouch to accurately estimate vehicle damage.
- Clear vision to accurately estimate vehicle damage.
Nice To Haves
- Four to six years of related work experience.
- Experience with photo-imaging software.
- Knowledge of Microsoft products.
Responsibilities
- Ensure consistent execution of the WOW (Wow Operating Way) plan.
- Greet customers at repair drop-off and build rapport.
- Map vehicle damage with customers, including previous damage, current-loss damage, and WOW opportunities.
- Handle repair mapping, take initial photographs, and upload photos and notes to CCC One, including arrival time and related information.
- Notify production when a vehicle arrives and place it in the production queue; verify the estimate during teardown.
- Finalize estimates using the proper Repair Planning Template.
- Work with the repair team to ensure windshield notations are correct and complete, and prepare the final parts list.
- Use the Promise Date Calculator to set a promise date and call the customer to review the estimate and promise date.
- Update customers regularly according to standards determined by management.
- Participate in and contribute to regularly scheduled production meetings.
- Call customers whose vehicles are expected to be completed the next day and schedule with them.
- Follow up with technicians after vehicle teardown and adjust estimates when needed.
- Assist insurance adjusters with damage reports and provide service to insurance claim re-inspectors.
Benefits
- Annual paid time off (PTO) plans.
- Two weeks of paid parental leave for full-time employees who work a minimum of 30 hours per week.
- Six paid holidays annually.
- Medical, prescription drug, dental, and vision insurance effective Day 1.
- 401(k) retirement plan with company match.
- Employer-paid short-term disability and life insurance.
- Additional voluntary life insurance.
- Continuing education opportunities.
- Free prescription or non-prescription safety glasses annually.
- Annual voluntary uniform stipend.
- Voluntary Daily Pay option available.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
